Your Title: CustomerExperience Professional

Job Location: Westminster, CO or Lake Oswego, OR | Hybrid

What You Will Do

As a Customer Experience Professional, you will play a critical role in enhancing the interaction between customers and Trimble. Your primary focus will be on analyzing, designing, and implementing changes to improve the customer experience with our services and products. You will identify areas for improvement, serve as a customer advocate, and incorporate client feedback into business decisions. Your role involves designing systems for collecting and analyzing customer interaction data to produce metrics and improve client usability, satisfaction, and loyalty.

Employee Value Proposition (EVP):

This position offers a dynamic opportunity to directly impact and shape the customer experience strategy of Trimble. You will be at the forefront of understanding customer needs and translating them into actionable insights, thereby playing a key role in driving customer loyalty and satisfaction. Your work will directly contribute to enhancing the overall value proposition of our products and services.

Responsibilities of the Customer Experience Professional Include:

• Be the primary contact and advocate for a subset of our App XChange customers 

• Develop relationships and communicate regularly with key external decisions makers including C-Suite executives 

• Help to drive App Xchange customer satisfaction and ensure they are finding success with the platform
   

What Skills & Experience You Should Bring

• Bachelor’s degree in Business, Marketing, Customer Experience, or a related field (preferred).

• Proven experience in customer experience, customer service, or related roles.

• Previous account management and/or project management experience 

• Knowledge of APIs and/or large database programs. 

• Experience in selling products to current customers 

• Proven data analysis, interpretation and problem solving abilities.

• Strong communication and interpersonal abilities.

• Customer-centric mindset with a focus on enhancing the customer journey.

• Proficiency in utilizing customer feedback for actionable insights.

Bonus points for knowledge of one or more of the following: 

• Sage 300 CRE construction accounting software 

• Spectrum by Viewpoint construction software 

• Vista by Viewpoint construction management software 

• Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management. 

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

About Your Location

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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