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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal - División Trujillo

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeSan Isidro, PeruIn-person

About the Job

Requirements

  • At least one year of in-person sales experience is required.
  • Applicants must be studying a technical program from at least the fifth cycle or a university program from at least the ninth cycle, or be a graduate, bachelor's-degree holder, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • A service-oriented approach, high-quality customer service, negotiation ability, commercial orientation, and ability to work in a team are required.
  • Availability is required to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive the metal cash container and recount cash supplied by the vault before operations begin, then balance and reconcile cash at the end of the day.
  • Support filing office documents and sending them to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identification when processing payments.
  • Retain counterfeit banknotes detected during handled transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Deputy Manager.
  • Offer and sell financial products, including cards, loans, installment cash products, and other products defined in the assigned product portfolio.
  • Keep the customer database up to date with accurate information.
  • Plan and manage commercial activities with the Manager and Deputy Manager to meet product and service objectives.
  • Use every opportunity at the teller window or customer area to market products and prioritize updating customer information.
  • Consistently cross-sell complementary products beyond the customer's immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring a high-quality and timely response.
  • Identify dissatisfied customers and offer alternatives to retain them, taking their value contribution into account.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Follow up on the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and customer needs for the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify them for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so they are not left incomplete, including canceling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Carry out commercial activities and campaigns aimed at customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances together with the Office Deputy Manager under dual control.
  • Participate in and perform the office's accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority, with the customer's in-person consent.
  • Consult and record customer information relating to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with replenishing cash machines.
  • Perform other duties assigned by the supervisor in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution while dealing directly with customers is desirable.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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