Member Success Director - Academic

Location, Reporting & Travel

This is a fully remote role within the United States. Periodic travel (approximately 25–30%) will be required to conduct in-person meetings with members, support conferences and member engagement events, and attend internal team gatherings.

Reports to: Senior Director, Member Success, Academic 

About Us 

E3n is a not-for-profit, member-based organization serving independent schools, educators, students, and families across the full student lifecycle.

Formed through the merger of the former Educational Records Bureau (ERB) and the Enrollment Management Association (EMA), E3n builds on nearly a century of collective expertise in assessment, enrollment, and student development. E3n exists to deepen school impact and advance whole-student growth by uniting academic and enrollment leadership around shared, data-driven insights.

E3n provides comprehensive assessments, professional tools, conferences, and analytics that help independent schools demonstrate their value and support student success from pre-enrollment through graduation—extending beyond academic performance to include student well-being, sense of belonging, and social-emotional development.

About the Opportunity 

The Director, Member Success, Academic, plays a key role in supporting E3n member schools and organizations in effectively using the organization's achievement assessments, student well-being tools, data resources, and professional learning offerings.

Working closely with the Senior Director, Member Success (Academic), this role manages relationships with a portfolio of member schools and helps ensure members experience meaningful value from their engagement with E3n. The Director serves as a trusted partner to academic leaders, providing guidance, support, and resources that help schools understand and apply assessment and student well-being data to strengthen teaching, learning, and student outcomes.

The Director collaborates with colleagues across the organization to ensure members receive timely support, successful onboarding experiences, and access to the resources they need to maximize the value of E3n's academic and student well-being tools and services. The role also plays an important part in identifying emerging member needs and sharing insights internally to strengthen E3n's products, services, and overall member experience.

The ideal candidate brings strong relationship management and consultative communication skills and is comfortable partnering directly with heads of school, academic deans, curriculum and instructional leaders, counselors, and other school-based educators. They are confident presenting to professional audiences, facilitating thoughtful conversations around assessment data and instructional improvement, and managing multiple member relationships in a dynamic environment. The successful candidate is motivated by helping schools translate data into meaningful action while serving as a trusted partner who brings member insights back to E3n to inform future products, services, and strategy.

What You’ll Do

Reporting to the Senior Director, Member Success (Academic), the Director is responsible for managing member relationships and supporting the success of schools within their assigned portfolio.

Member Relationship Management

• Serve as the primary relationship manager for a portfolio of  member schools.
• Build and maintain trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams.
• Act as a strategic partner, helping schools maximize the value of E3n's products and services.
• Develop a deep understanding of each member's goals, priorities, and challenges while identifying opportunities to strengthen engagement and long-term partnership.

Member Onboarding & Engagement

• Support onboarding of new members  to ensure successful implementation of E3n's achievement assessments and related products and services..
• Guide schools through effective use of assessment and student well-being tools, reporting platforms, and professional learning opportunities.
• Facilitate ongoing engagement through regular member conversations focused on adoption, utilization, and member success.
• Support opportunities to expand member engagement, including Associate-to-Full membership growth and additional product utilization as appropriate.

Member Support & Consultation

• Partner with internal teams to respond to member questions and support requests in a timely manner.
• Help schools interpret assessment results and connect insights to instructional planning and student success.
• Coordinate with Product, Research, Professional Learning, and Platform teams to resolve member questions and improve the overall experience.
• Ensure members receive practical guidance and resources that help them confidently leverage E3n's  products and services.

Member Experience & Portfolio Insights

• Monitor engagement across an assigned portfolio and identify opportunities to strengthen member success and retention.
• Gather feedback from member schools and share insights to improve E3n's products, services, and member experience.
• Identify emerging trends, challenges, and opportunities across member schools and communicate those insights internally.
• Maintain accurate records and timely Salesforce records by documenting member interactions, engagement, opportunities, and support activities. 
• Monitor product utilization and proactively identify opportunities to deepen engagement.

Cross-Functional Collaboration

• Partner with colleagues across Membership, Product, Research, Professional Learning, Growth, and Platform teams to deliver an exceptional member experience.
• Contribute member insights that inform future products, services, research, and programming.
• Support broader Member Success initiatives and organizational priorities.
• Identify opportunities for product expansion or additional member engagement and collaborate with appropriate internal partners to support growth.

Member Engagement Activities

• Represent E3n through conferences, webinars, workshops, and member-facing events.
• Facilitate professional learning opportunities and discussions focused on assessment, instructional improvement, and student success.
• Build relationships with prospective and existing member schools while representing the organization's mission and expertise.

Why Work with Us

At E3n, you’ll join a mission-driven organization formed through the unification of two respected leaders in independent education. We’re building something new—bringing together enrollment and academic perspectives to create deeper insight, stronger institutions, and better outcomes for students from pre-enrollment through graduation.

At E3n, you’ll experience: 

• Purpose with impact. Our work directly supports educators, school leaders, and families nationwide. The decisions we make—and the tools we build—matter.
• Smart, thoughtful colleagues. You’ll work alongside people who care deeply about education, ask good questions, and value collaboration, clarity, and integrity.
• Whole-person thinking. Just as we help schools understand the full student journey, we strive to support employees as whole people—recognizing that strong work is sustained by balance, trust, and belonging.
• Growth during a moment of transformation. E3n is actively evolving. That means opportunities to shape systems, influence direction, and grow alongside an organization defining its future.
• Values-driven, data-informed. We balance heart and rigor—grounding our work in evidence while staying anchored in empathy, equity, and real-world impact.

If you’re energized by meaningful work, thoughtful problem-solving, and helping schools better serve students, you’ll find a home at E3n.

Requirements 

• Bachelor's degree or equivalent practical experience.
• 9-12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management.
• Experience working with schools, educators, or education-focused organizations.

Preferred Skills & Experiences

• Experience working within independent or private schools.
• Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives.
• Background in teaching, curriculum development and planning,  academic leadership,  or educational assessment.
• Experience presenting to professional audiences or facilitating workshops for educators and school leaders.
• Experience in independent school admissions or enrollment management is a plus, particularly for candidates who also bring strong academic, teaching, or instructional leadership experience. 

E3n is an equal opportunity employer committed to building a diverse, inclusive, and welcoming workplace. We believe our work is stronger when people of different backgrounds, identities, and experiences come together.

We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.