Sanford Health

Nonprofit health system operating hospitals

Patient Access Representative - Urgent Care

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeRapid City, SD, USA$16.25 - $23In-person

About the Job

Requirements

One year of work experience is preferred, particularly in a medical office setting.
Medical terminology is helpful.
Customer service skills are essential.
Six months of customer service experience is desired.
A high school diploma or equivalent is preferred; post-secondary education is helpful.
Basic Life Support (BLS) may be required for certain locations or settings.

Responsibilities

Greet patients and verify their demographics.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work through registration queues to address and resolve registration errors or denied insurance claims as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs, and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work-queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers as needed.
Prepare and coordinate charts.
Organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments.
Make appointment reminder calls.
Coordinate hospital admissions.
Perform office duties such as making copies or sending faxes.

Desired Qualifications

Six months of customer service experience.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

10 Hours - Rotating Shifts (United States of America)



Scheduled Weekly Hours:

Compensation:

Salary Range: $16.25 - $23.00





Union Position:

Department Details

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating, scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments, pre-payments, and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile, distribute, administer, and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].

About the Company

Sanford Health

Nonprofit health system operating hospitals

Sanford Health is a large nonprofit health system that delivers hospital care, elder and post-acute services, and related health care through a network of hospitals, clinics, and senior care facilities across the Midwest. It operates by integrating multiple care settings into one system, supported by research and global health initiatives. Its model combines acute hospital care, long-term care, and post-acute services under a single organization, with a strong emphasis on philanthropy and mergers to expand reach and capabilities. The company differentiates itself through its breadth of services across the care continuum, extensive rural and regional presence, and a history of strategic mergers that create a full-spectrum care model rather than focusing on a single niche. Sanford Health’s goal is to provide comprehensive, accessible health care to communities, advance pediatric care and medical research, and extend health services through global clinics and partnerships.

Company size: 10,001+
Company stage: Grant
Total funding: $4.5M
Headquarters: Fargo, ND
Founded: 1894

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