Sapsol Technologies

ServiceNow CSM Technical Lead / Developer - Customer Service Management, Technical

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeCalgary, AB, CanadaCA$55 - CA$75In-person

About the Job

Requirements

At least 5 years of ServiceNow experience, including at least 2 years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Strong scripting knowledge in JavaScript, GlideScript, Flow Designer, or similar tools.
Proficiency with REST and SOAP APIs, webhooks, and other integration methods.
Hands-on experience with Agile methodologies and tools, including ServiceNow Agile 2.0.
ServiceNow Certified System Administrator certification is required.
ServiceNow Certified Application Developer certification is required.
ServiceNow Certified Implementation Specialist (CSM) certification is required.

Responsibilities

Design, create, configure, and implement ServiceNow Customer Service Management solutions to meet business needs.
Develop and customize CSM components, including Case Management; Account and Contact Management; Entitlements, SLAs, and Contract Management; Customer Portal and Service Portal widgets; and CSM Playbooks, Agent Workspace, and Guided Decisions.
Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
Integrate ServiceNow CSM with other modules such as ITSM, FSM, and HRSD, and with external systems such as Salesforce, SAP, and third-party CRMs.
Work with business stakeholders, architects, and other technical teams to deliver solutions in accordance with best practices and organizational goals.

ServiceNow CSM (Customer Service Management) Technical

Sapsol Technologies Inc · Calgary, Canada · Contract · Posted 2026-01-05

Salary: CAD 55–75

Workplace: on_site

Description

The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.

Experience - 5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications -

· 5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.

· Deep understanding of ServiceNow platform capabilities and architecture.

· Develop and customize CSM components such as:

· Case Management

· Account & Contact Management

· Entitlements, SLAs, and Contract Management

· Customer Portal / Service Portal widgets

· Playbooks for CSM, Agent Workspace, and Guided Decisions

· Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.

· Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

· Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).

· Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).

· Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0)

Certifications :

ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer – Required
ServiceNow Certified Implementation Specialist (CSM) – Required

Apply

Apply at Sapsol Technologies Inc

About the Company

Sapsol Technologies

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Bristol, VA
Founded: Not listed

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