I

IHG

Global hotel company

Night Auditor

Full-Time
€32k - €36k
Entry
Germany
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • A school-leaving qualification or completed vocational training is required; hotel-industry training is preferred.
  • Carefulness, numerical aptitude, and confident use of Microsoft Office are required.
  • Service orientation, professional demeanor, and the ability to act independently and thoughtfully in unexpected situations are required.
  • Very good German and English language skills are required.
  • A valid Class B driver's license is required.
  • Availability for regular night work and shifts on weekends and public holidays is required.
Responsibilities
  • Attend to late arrivals and early departures, handle guest inquiries, and resolve complaints.
  • Perform the daily closing and night audit, and check room status, rates, bookings, and no-shows.
  • Reconcile cash and credit card transactions, prepare invoices, and check daily reports and statistics for completeness and plausibility.
  • Conduct security rounds and ensure compliance with security and emergency procedures.
  • Inform guests about IHG One Rewards and suitable upgrades, and prepare a structured handover to the morning shift.
  • Coordinate with operational departments and assist with valet parking when needed.
Desired Qualifications
  • Initial experience in front office, night audit, or a comparable position, as well as experience with hotel software, is advantageous.
  • Additional languages are welcome.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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