Technical Project Manager

This position offers you an exciting enterprise opportunity for a market leading high-growth global company in ECM, CCM, EOM, Archiving and Accessibility technologies.

In this role you will manage complex, customer-facing technical delivery projects across Crawford’s Professional Services portfolio, including accessible document production, print stream conversion, template design, translation, and enterprise software implementations. You will own the project lifecycle from kickoff through go-live, coordinating different functions such as Solutions Architecture, Development, QA, and customer stakeholders to deliver on scope, schedule, and budget. You will bring a disciplined, data-grounded approach to planning, risk management, and communication, with the judgment to escalate early and the credibility to hold both customers and internal teams to the plan.  The position reports to the Director of Professional Services and will be a work from home opportunity in the US.

You will have responsibility for all aspects of the process including:

•         Lead the end-to-end project lifecycle for enterprise customer engagements, from statement of work through kickoff, delivery, UAT, and closeout.

•         Build and maintain project plans, schedules, budgets, and RAID logs; produce weekly customer status reports and internal delivery reporting.

•         Coordinate resource assignments with Professional Services leadership; ensure the right roles are staffed at the right time across development, QA, LP/braille, translation, and accessible PDF workstreams.

•         Own scope management on every engagement; drive project change requests (PCRs) when customer scope shifts and hold the line on timeline commitments.

•         Facilitate requirements gathering in partnership with Solutions Architects and customer stakeholders; confirm assets and inputs are complete before development begins.

•         Track estimate accuracy against actuals across the project portfolio; surface trends that inform future estimation and overhead assumptions.

•         Run recurring customer and internal status meetings with clear agendas, decisions, and action items; keep issues and escalations moving.

•         Manage vendor and subcontractor coordination where required, including translation partners and print production suppliers.

•         Enforce time tracking, billable/non-billable classification, and asset gate discipline consistent with Professional Services standards.

•         Confer with sales, Customer Success, and Product Management to align delivery with account strategy and product roadmap.

•         Escalate risks and delivery issues to Professional Services and Customer Success leadership with a recommended path forward, not just a problem statement.

•         Minimum of 5 years’ experience managing technical delivery projects within Enterprise Software, Content Management, or Document Services marketplace.

•         Demonstrated experience owning full project lifecycle for concurrent customer-facing engagements.

•         Working knowledge of project and work management platforms (Monday.com, Jira, MS Project, Smartsheet, or equivalent).

•         Working knowledge of collaboration and document platforms (SharePoint, MS Teams, Confluence).

•         Strong understanding of software delivery lifecycle (SDLC), including requirements, design, development, QA, UAT, and release.

•         Familiarity with statements of work, change orders, and time-and-materials versus fixed-fee delivery models.

•         Excellent communication skills with both executive and technical audiences.

•         Ability to clearly document business requirements and translate to technical solutions and specifications.

•         Exceptional presentation and facilitation skills; comfortable running steering committee and executive readouts.

•         Strong organizational and computer skills (Microsoft Office products, Visio).

•         Ability to work to deadlines, manage time across several time zones, and juggle multiple concurrent projects.

•         A high level of professionalism, passion, ethics, confidence, and commitment.

•         Ability to travel up to 20% as required by business needs.

(These may assist in enhancing candidates’ chances of success in the role)

•      Experience delivering projects in document accessibility (PDF/UA, WCAG, Section 508) or alternate format production (large print, braille, audio, e-text).

•         Knowledge of formatted print streams (AFP, Xerox, PDF, PostScript, PCL).

•         Experience in regulated industries such as Financial Services, Insurance, Healthcare, Telecom, or Government.

•         Exposure to Agile and/or SAFe delivery frameworks in a hybrid or scaled environment.

•         Working familiarity with SQL and relational databases (Oracle, SQL Server, MySQL).

•         Understanding cloud concepts and AWS.

•         Experience with vendor and partner management, including translation providers and print production partners.

•         Proven ability to work as a satellite employee.