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Teleperformance

Outsourced customer experience management services

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeThailandNo salary listed

About the Job

Requirements

  • Completion of upper secondary education, vocational certificate, higher vocational certificate, or bachelor's degree.
  • Graduates in Education, Law, Nursing, Product Design, or Jewelry Design must have at least one year of experience as a chat/email agent.
  • Customer service experience is preferred for consideration.
  • Typing and keyboard skills of at least 30 words per minute are required.
  • Good Thai communication and writing skills, including appropriate word choice and language use, are required.
  • Must be able to work shifts set by the company: 6:00–15:00, 7:00–16:00, 8:00–17:00, 9:00–18:00, 10:00–19:00, 11:00–20:00, 12:00–21:00, or 13:00–22:00.
  • Must be attentive when handling information and interested in learning new technologies.

Responsibilities

  • Provide information and customer service to buyers and sellers through chat and email, and manage the backlog efficiently.
  • Record service information in the system and coordinate with related departments to ensure smooth operations.
  • Build and maintain good relationships with buyers and sellers to increase satisfaction with the company's products and services.
  • Meet the company's defined key performance indicators effectively.

Desired Qualifications

  • Customer service experience will be considered an advantage.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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