Senior Manager Market Transformation Team-Client Development

Plano 7 (31067), United States of America, Plano, Texas

Senior Manager Market Transformation Team -Client Development

The Market Transformation Team is tasked to help shape, pilot and scale all our Finance and Navigator Platform cutting edge initiatives. This position is responsible for managing 3-5 associates who together, focus on three key responsibilities. 1) Maintain a deep understanding of our dealership customer problems and be able to prioritize them in terms of value. 2) Influence and work with program and product teams to build and develop the most impactful initiatives that will help drive strong economics in our Finance and Navigator Platform business. 3) Pilot & Scale these initiatives nationally in the most effective and efficient ways possible; setting up the sales team to drive strong economic results nationally.  

An ideal candidate is someone with deep auto industry experience, is comfortable interacting and building relationship with dealerships, shows top-notch influence skills at the Sr. Leadership Level, can work directly with analysts and product teams and is able to pilot and deploy difficult initiatives that require large amounts of problem solving. 

General Responsibilities: 

• Strategic leadership:  Develop strategies that will drive growth, profitability, and competitive success for Capital One’s Finance Program and Navigator Platform.

• People leadership:  Manage and develop your organization and team leaders.  Coaching and mentoring associates with the goal of creating a flourishing environment that develops and retains people at Capital One 

• Program & Product:  Harness market intel and identify trends that will help influence program, product and pricing strategies

• Client facing:  Engage dealership partners directly to learn their pain points, identify the problems they are trying to solve, and offer solutions leveraging breakthrough technology and capabilities 

• Go-to-market strategy and execution:  Plan, execute and manage the go-to-market strategy. Oversee multiple projects and programs concurrently 

• Partnership:  Work closely with colleagues across Capital One including:  Product, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability  

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing and risk management 

• Ownership mentality with leadership bent: Have the mindset of an owner with strong business judgment and impeccable integrity, and lead collaboratively with business partners across the enterprise. Foster innovation, drive critical decisions, hold others (and yourself) accountable, and be able to consistently deliver results 

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

• Clear results orientation: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment 

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. 

Basic Qualifications: 

• Bachelor’s degree or military experience

• At least 5 years of experience in sales management, or operations, or strategy

Preferred Qualifications:

• MBA Degree or Master’s degree

• 2+ years of People Leadership experience

• 2+ year of experience in the automotive industry

​ At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).