RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

Developing long-term relationships with a portfolio of clients
Connecting with key business executives and stakeholders
Excellent at conflict resolution, communication, counseling, reporting and consulting
Resolving client queries
Researching and cross-selling additional products or services that could benefit clients
Reviewing client’s financial income and offering advice when necessary
Develop effective client retention plans that relate to the company’s targets for sales and client retention
Plan or layout quarterly goals appropriate to the season/theme for clients in the company
Able to effectively use LinkedIn and other scouting tools
Savvy with Google Suites and other relevant software used by the team and/or the company
Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
Efficiently liaise between the customer and internal teams
Assist the operating departments on issues requiring assistance

Qualifications

Graduate of any 4 year course
At least 4 years experience in a similar role
Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
Excellent command of written and verbal English

Personal Characteristics

Excellent listening, negotiation and presentation skills
A highly positive attitude and perseverance
Respond to high stress situations in a positive manner.
Must be able to multi-task and organize effectively
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, able to think critically, reliability and maturity
Fast learner and able to understand the company’s processes, culture, and products

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

About the company

RISE provides high-speed fiber optic internet to Philippine businesses. Its core product is a dedicated fiber connection with 100% CIR, delivering symmetric upload and download speeds without slowdowns during peak times. It differentiates itself by building and managing its own network and operating GetaFIX, the largest carrier-neutral Internet Exchange in the Philippines, which lowers latency and improves reliability. Its goal is to accelerate internet development in the Philippines by delivering reliable, uncongested bandwidth to SMEs and large enterprises.

Company Size

51-200

Company Stage

Seed

Total Funding

$300K

Headquarters

Philippines

Founded

2015

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Simplify's Take

What believers are saying

USTDA funded a $1.27 million GetaFIX feasibility study in May 2024.
RISE won PT&T as upstream customer in August 2025, validating network quality.
DE-CIX Manila expands GetaFIX reach across Southeast Asia and 40 connected networks.

What critics are saying

DE-CIX Manila and PT&T partnerships commoditize RISE's edge by 2026.
RISE still depends on Philippine enterprise demand and carrier-neutral interconnection adoption.
A failed GetaFIX expansion would trap RISE in slower, lower-margin access services.

What makes RISE unique

GetaFIX is Philippines' largest neutral Internet Exchange, now linked with DE-CIX Manila.
RISE sells enterprise fiber with 100% CIR and direct engineer-led support.
PT&T named RISE its upstream provider on August 7, 2025.

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Benefits

Health Insurance

Flexible Work Hours

Conference Attendance Budget

RISE

Relationship Manager

About the job