NeuraFlash

AI-powered CRM analytics for enterprises

AWS Technical Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in CanadaNo salary listed

About the Job

Requirements

Customer-facing contact center experience.
Experience building integrations across workforce management, customer relationship management, and contact center solutions.
Experience with communications protocols and application programming interfaces such as WebRTC and SIP.
Hands-on scripting or coding experience, such as Python, Java, C#, .NET, or Node.js.
Communication and presentation skills, including comfort speaking with executives, IT management, and customers.
Application programming interface integration experience.
Strong troubleshooting and debugging skills.
Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
Ability to understand and document infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, and CodeDeploy.
Contact center architecture knowledge.
Experience implementing infrastructure as code using AWS Cloud Development Kit and Terraform.
Ability to set up monitoring and logging for infrastructure components and perform ongoing maintenance to ensure performance and availability.
Experience in technology or software sales, presales, or consulting.
Advanced knowledge of AWS services and cloud architecture.
Salesforce knowledge and familiarity with Salesforce Service Cloud.
Contact center product knowledge of other platforms such as Genesys, Cisco, Avaya, and Twilio.
Experience with workforce management solutions.
Experience working with outbound dialers and campaign management.
Knowledge of software development methodologies such as Agile and Scrum.
AWS Cloud Practitioner Certification.
AWS Developer Associate or Professional Certification.
AWS Solutions Architect or Professional Certification.
Salesforce Certified Administrator.

Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for customers.
Conduct technology assessments and audits to identify, from an ROI and outcomes perspective, the need to move to the AWS Connect CCaaS platform and improve agent experience and productivity.
Facilitate business process reviews to identify customer requirements and processes.
Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful cloud deployment.
Lead customer discovery, help customers build project ROIs, and deliver presentations and estimates for achieving that ROI.
Translate customer requirements into contact center designs using best practices and other AWS services.
Oversee and mentor technical teams, providing guidance and support to ensure proposed Salesforce and AWS Cloud solutions are delivered on time, within budget, and to required quality standards.
Liaise between technical teams and business stakeholders, communicate technical concepts clearly, and manage expectations and priorities.
Apply best-practice contact center design throughout solution delivery.
Manage project and customer communications.
Deliver customer end-user training and documentation.
Exercise independent judgment and lead enterprise-level projects with minimal direction from senior management.
Lead vision and strategy discussions with contact center and customer service leadership and management.

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

What’s it like to be a part of NeuraFlash, Part of Accenture?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

About the Company

NeuraFlash

AI-powered CRM analytics for enterprises

NeuraFlash helps large organizations digitally transform by combining AI with CRM analytics. It offers AI-powered tools to analyze data, visualize insights, and improve customer interactions, with a focus on platforms like Salesforce and Slack. The company delivers off-the-shelf solutions and tailored implementations, plus ongoing support, charging for services and possible software subscriptions. By integrating AI-powered search and generative AI, NeuraFlash aims to help clients extract better insights and prepare for future tech. Compared to competitors, it emphasizes industry-specific solutions, strong partnerships (e.g., Macy’s), and end-to-end assistance—from deployment to ongoing optimization—rather than just a single product. Its goal is to enhance customer experiences and operational efficiency for enterprises through digital transformation.

Company size: 201-500
Company stage: N/A
Total funding: $2.2M
Headquarters: Boston, MA
Founded: 2016

Recently Posted Jobs

Explore more opportunities at NeuraFlash

See more jobs