Technology Product Lead
QTS
Technology Product Lead
QTS
Fully managed IT and telecoms services
Technology Product Lead
Why This Role Exists
We are building a Product organization to bring clear ownership, prioritization, and outcome accountability to critical technology platforms that power our business.
Today, much of our platform and systems engineering work is executed through strong teams and capable technology, but without consistent end-to-end ownership of outcomes, clear value identification, or transparent measurement of impact. Important work gets delivered, but it’s often difficult to answer fundamental questions:
Why is this the right work, right now?
What outcomes are we driving?
How do we know it’s working?
The Product Lead role exists to close that gap.
This role is aligned to ourAsset Management value stream, with a focus on shaping the technology capabilities that enable end-to-end visibility, control, and optimization of assets and materials across their lifecycle. The Product Lead operates at the intersection of supply chain operations and enterprise technology, partnering with procurement, logistics, construction, and operations teams to turn complex, often undefined asset-related challenges into clear product direction and outcome-oriented capabilities.
This includes defining and evolving capabilities that support asset lifecycle tracking, materials planning and forecasting, inventory and warehouse management, supplier coordination, and asset performance and utilization. The Product Lead takes amulti-platform approachand supports and shepherds solutions across ERP, asset management, supply chain, and logistics systems, ensuring that capability design is driven by the problem to solve rather than constrained by existing tools.
The role emphasizesdeep engagement in discovery, ideation, and rapid iteration, identifying opportunities, challenging assumptions, and shaping solutions in close partnership with both business and technology teams. Rather than coordinating delivery, the Product Lead is expected todrive clarity where none exists, framing the “why,” establishing clear scope boundaries, and prioritizing work to enable incremental value delivery through iterative execution led by architecture and delivery partners.
Success in this role depends on the ability to connect fragmented systems and data into cohesive, actionable capabilities that improve transparency, reduce operational friction, and accelerate decision-making across the asset lifecycle, from sourcing and delivery through deployment, maintenance, and optimization. This role is best suited for individualswho are energized bybuilding in ambiguity, shaping new capabilities, and creating structure from complex, evolving environments.
How We Think About Product Ownership
We view product ownership as a continuous spectrum, not a fixed state:
NOW: Capability-based ownership and platform stabilization
NEXT: Value-aligned recomposition and shared accountability
LATER: True end-to-end value streams with economic ownership
Importantly:
The work does not change.
Only how we frame ownership, outcomes, and success evolves.
Product Leads are expected to operate comfortably across this spectrum,protecting near-term execution while intentionally shaping longer-term outcome ownership.
What You’ll Own
Product Leads are anchored to one or more capability-aligned product areas, such as:
CoreTransactionPlatforms
CommercialEnablement
EnterpriseData &Intelligence
Developer &PlatformEnablement
Trust, risk, and compliance
While each Product Lead is assigned to a specific area, the scope is intentionally designed to evolve from platform stewardship toward outcome and value-driven ownership over time.
Role Mandate
As a Product Lead, you are accountable for:
Defining what should be built and why
Making priority and scope tradeoffs within defined investment guardrails
Owning product outcomes, not just delivery
Ensuring clarity and continuity from strategy through execution
This role blends strategic thinking with hands-on product work. Product Leads are expected to move fluidly between defining outcomes, shaping work, and partnering with delivery teams to ensure intent is clearly understood and executed.
What You’ll Do
Product Vision, Strategy & Outcomes
Shape and evolve product vision and roadmaps aligned to organizational goals and technology strategy
Translate business objectives into clear product outcomes, hypotheses, and success measures
Align platform capabilities toKPI orientedoutcomes such as scalability, reliability, automation, efficiency, and risk reduction
Advocate for investments that measurably improve productivity and operational effectiveness
Balance short-term delivery needs with long-term strategic outcomes
Hands-On Product Ownership & Execution
Own product backlogs end-to-end, ensuring work is clearly defined, sequenced, and aligned to outcomes
Write and refine epics, features, and user stories as needed;especially for complex, high-impact, or ambiguous work
Lead backlog building and ongoing refinement to maintain a healthy, outcome-oriented pipeline of work
Partner closely with engineering and architecture to shape solutions, identify dependencies, and surface risks early
Validate usefulness and impact of delivered capabilities with internal users and stakeholders
Leadership, Decision-Making & Collaboration
Serve as the primary decision-maker for prioritization, sequencing, and scope within your product area
Foster collaboration, accountability, and continuous improvement across cross-functional teams
Empower teams with clarity of intent while allowing flexibility in how work is delivered
Make informed decisions under ambiguity, time pressure, or incomplete information
Actively remove obstacles to progress and value delivery
Ceremonies, Cadence & Flow
Lead or actively participate in key product-focused ceremonies, including backlog refinement and product planning
Ensure shared understanding of priorities, intent, and success criteria across teams
Partner with delivery leaders to support agile ways of working without becoming process-bound
Adjust focus and level of involvement as products, teams, and maturity evolve
Stakeholder Engagement & Communication
Act as the primary liaison between engineering, architecture, business partners, and leadership
Communicate priorities, progress, tradeoffs, and outcomes clearly and consistently
Maintain transparency to build trust and alignment across teams and departments
Continuously gather feedback and pain points to inform roadmap and backlog decisions
Metrics, Learning & Value Realization
Define and track KPIs tied to efficiency, performance, reliability, and business impact
Use data and analytics to inform prioritization and validate hypotheses
Monitor adoption and outcomes of delivered capabilities
Translate results and learning into roadmap and backlog adjustments
REQUIRED QUALIFICATIONS:
8+ years of experience intechnical product management, technical product leadership, or related roles
Demonstrated ability to own outcomes and operate hands-on at the delivery level
Experience writing epics, features, and user stories in complex technical environments
Proven ability to make prioritization and scope tradeoffs aligned to business value
Strong analytical and problem-solving skills with a data-driven mindset
Experience partnering closely with engineering, architecture, and operations teams
Comfort operating in ambiguity and influencing without formal authority
Strong communication skills across technical and non-technical audiences
PREFERRED QUALIFICATIONS:
Background inplatform engineering,infrastructure,DevOps, SRE, orenterprise systems
Experience in organizations transitioning from project-centric to product-centric models
Familiarity with agile andlean product practicesin enterprise environments
KNOWLEDGE, SKILLS AND ABILITIES
Relationships – Build valuable relationships with people, facts and context. Unlock the power of people to overcome challenges to achieve more.
Creativity – Apply integrated thinking to produce unprecedented value. Combine new facts and deeper understanding people’s purpose and concerns to generate a surplus of ideas.
Collaboration – Develop aggressive yet realistic plans. Work collaboratively to make the best decision on allocation of time, resources and talent.
Accountability – Get the job done. Be clear on who is going to do what and when.
Learning – Lead in a developmental environment. Turn learning into action. Embrace change and appreciate others.
Transformational leader with the heart of serving others.
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
QTS provides fully managed IT and telecoms services that improve system reliability and offer predictable costs, with a plan to keep technology up to date. A dynamic, knowledgeable team partners with a business to understand its needs, then handles implementation and ongoing IT management, with support when issues arise. They emphasize local Devon/South West expertise, a hands-on approach, and a focus on reliability and hassle-free management. Their goal is to simplify IT management for clients while keeping technology current and expenses predictable.
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