Software Engineering

What's new - july 2026. Jul 29, 2026 Templates and text message updates are here. More ways to meet customers where they are, faster. This month, Foundation, Inc. launched SMS notifications for buyers, introduced reusable post templates in Operator, and continued improving WarrantyOS, customer-facing controls, and platform reliability. These updates are focused on helping your team communicate faster, reduce repetitive work, and keep customer-facing information accurate across Foundation. Customer experience. Foundation now lets buyers stay connected to important updates from your team via SMS text message notifications. What's new in Customer Experience: * SMS Notifications - Buyers can now opt in to receive Foundation notifications by text message when SMS is configured for your organization, giving teams another channel for timely customer communication. * Property Detail Controls - Builders can now hide square footage and/or bedroom and bathroom counts from Buyer Portal plan views when needed, giving teams more control over what customers see. * Messaging Improvements - Foundation, Inc. improved the mobile messaging experience through visual improvements. Operator. Foundation, Inc. also made improvements in Operator that help teams create repeatable communication, manage customer workflows, and keep important information organized. What's new in Operator: * Templates - Operators can now save reusable post templates with rich text, assets, links, and video embeds, then apply them across property activity feeds and community updates. * Template Filtering - The Templates page shows templates across division and community filters, helping teams find and manage the right templates faster. * Read-Only Construction Milestones - For API-managed sponsors, construction milestones can now be set to read-only in Operator while external syncs continue running in the background. * Customer Workflow Updates - Several builder workflows were refined this month, including action items, construction milestones, document folders, and post-close reminders. WarrantyOS. WarrantyOS continues to help customer care teams manage service requests, purchase orders, and homeowner issue resolution with more clarity and control. What's new in WarrantyOS: * Preferred Contact in Service Request Emails - When a homeowner selects a preferred contact on a service request, that contact's name, email, and phone number now appear in the builder notification email. * Purchase Order Settings Display - Updated Purchase Order configurations for more granular control and customization by the builder. * WarrantyOS Enablement Updates - Improvements for continued support of easier WarrantyOS rollouts and configuration updates for teams adopting or expanding their customer care workflows. Platform improvements. * There were several additional updates this month to keep Foundation faster and more reliable for your team and your customers. Every month, Foundation, Inc. is continuing to make Foundation more connected and easier to operate - so your team can stay focused on delivering a better customer experience across the entire journey.

What's new - June 2026. Jun 26, 2026 Clearer ownership. Faster follow-up. More reliable workflows. June's updates are focused on helping your team move faster, reduce manual work, and keep the right information in front of the right people. This month, Foundation, Inc. improved visibility across WarrantyOS, strengthened team access and filtering, and continued refining the workflows that keep customers, teams, and operations moving smoothly. WarrantyOS. WarrantyOS continues to help customer care teams manage service requests, work orders, purchase orders, and vendors with more clarity and control. This month's updates give teams better visibility into who owns the work, faster access to key warranty details, and cleaner tools for managing day-to-day operations. What's new in WarrantyOS: * Owner Filtering - Filter Work Orders and Purchase Orders by the internal owner assigned to the underlying Service Request, helping teams balance workload, cover out-of-office gaps, and improve accountability. * Search Result Badges - Service Request, Work Order, and Purchase Order search results now show status and metric badges, giving teams faster context at a glance. * Purchase Order Printing - Operators and vendors can now print or save Purchase Orders as PDFs directly from the PO page. * Service Request Filter Improvements - Service Request filters now stay cleaner and more consistent as new team members are added. Together, these updates help warranty teams find the right work faster, understand status more clearly, and keep service operations moving without extra clicks. Operator. Foundation, Inc. also made improvements in Operator that help builder teams manage access, customer information, and day-to-day workflows with more confidence. What's new in Operator: * SSO Improvements - Builders using SSO can now support company-domain users through SSO while allowing users on other domains to continue using email and password login. * Notes & History Memory - Operator now remembers each user's last-selected Notes or History tab, helping teams pick up where they left off. * Buyer Search Improvements - Tapping a buyer in global search now opens the buyer profile overview, helping teams get to the right customer information faster. * Customer Workflow Updates - Several builder workflows were refined this month, including action item behavior, construction milestones, document folders, and post-close reminders. Platform improvements. * There were several additional updates this month to keep Foundation faster and more reliable for your team and your customers. Every month, Foundation, Inc. is continuing to make Foundation more connected and easier to operate - so your team can stay focused on delivering a better customer experience across the entire journey.