Wellington, New Zealand+1 moreMore locations: Auckland, New Zealand
In PersonMust work on site in an Ambulance 111 Emergency Call Centre in Wellington or Auckland.
Medical, Clinical & VeterinaryNursing & Frontline Patient Care
About the job
Requirements
Be a New Zealand Registered Nurse or Paramedic with a current practising certificate.
Have a background in paramedicine or general nursing and at least three years of post-registration experience.
Have excellent communication skills.
Remain calm under pressure.
Be confident working with technology, tools, and resources.
Be able to work on site in an Ambulance 111 Emergency Call Centre in Wellington or Auckland.
Be committed to Te Tiriti o Waitangi and holistic models of wellbeing.
Be willing to learn and strengthen culturally safe practice and engagement with tikanga.
Be available to work a variety of shifts between 1800 and 0630, with shifts generally lasting 10 or 12 hours.
Responsibilities
Provide secondary triage to patients who may not require an ambulance but may need alternative care pathways or self-care advice.
Triage patients over the telephone, assess their needs, and help callers take appropriate action or access the correct level of care.
Give advice and support that respects callers' backgrounds and cultures.
Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy, and individual needs.
Record caller information in the database and follow clinical guidelines using decision support software.
Desired Qualifications
Have at least two years of experience in an emergency department, acute care, primary care, or teletriage, or strong clinical assessment and decision-making skills.
Job Description
Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Wellington or Auckland. It's a fresh, connected approach to health care!
Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.
As a 24/7 service, flexibility to work a variety of shifts is essential. We are looking for someone who can work anywhere between 1800-0630, shifts are generally 10-hour or 12-hour shift.
Mō tēnei tūranga | About the role
As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.
This role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.
Provide secondary triage to patients who may not require an ambulance, however, may need alternative care pathways or self-care advice
Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
Give advice and support that respects backgrounds and cultures
Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
Record caller information in our database and following our clinical guidelines and using decision support software
Ngā hua mōu | What's in it for you
A supportive and collaborative working environment
Ongoing professional development and reflective practice opportunities
Meaningful mahi within a values led organisation
The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
Wellbeing support including EAP and additional purchase leave
Access to kaimahi benefits and retail discounts
Qualifications
Mōu ake | About you
New Zealand Registered Nurse or Paramedic with a current practising certificate.
Background in paramedicine or general nursing with 3+ years' post-registration experience
Ideally, 2+ years' experience in emergency department, acute care, primary care, teletriage or strong clinical assessment and decision-making skills.
Excellent communication skills
Stay calm under pressure
Confidence to work with technology, tools, and resources
Must be able to work on site in an Ambulance 111 Call Emergency Call Centre in Wellington or Auckland
Commitment to Te Tiriti o Waitangi and holistic models of wellbeing
Willingness to learn and strengthen culturally safe practice and engagement with tikanga
If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.
Additional Information
Ō tātou uara | Our values
Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them: