Office Coordinator

Join One Team Mary Bridge

At Mary Bridge Children's Hospital & Health Network, kids and families are at the center of everything we do. Based in Tacoma, Washington, and serving communities throughout the South Sound, our nationally recognized pediatric hospital, clinics and specialty network bring together providers, nurses and team members dedicated to delivering exceptional care for children and families.

Recognized as a Top Children's Hospital by The Leapfrog Group and backed by a growing pediatric network, we're proud to make a difference in the lives of children and families every day while helping shape the future of children's healthcare.

FTE: 1.0, Shift: Days, Schedule: 8-hour shifts, Monday-Friday

Additional information about the Mary Bridge Children's Ear, Nose, and Throat Clinic can be found here: https://www.marybridge.org/locations/mary-bridge-childrens-ear-nose-throat/

Position Summary

The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator servies as a liaison between patients, physicians, customers and MultiCare, responding to written and oral requests to resolve customers questions, problems, and concerns.

Responsibilities

• Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient manner
• Answers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to appropriate person for follow up
• Acts as a resource to the staff, resolving issues and provides feedback as needed/requested.

• Develops and implements procedures and protocols related to front office processes to foster an efficient working environment
• Maintains communications and acts as liaison between staff and management
• Researches and resolves issues and concerns regarding office operations, functions, and related matters

Requirements

• Post high school vocational business course work
• Associates degree preferred
• One (1) years of experience in patient access/accounting
• Two (2) years of experience in customer service
• Depending on assigned area prior Patient Access Lead experience may be required

Where kids and families are always first

Everything we do starts with a commitment to children and families. From specialized pediatric care to family-centered support services, our teams work together to create a safe, compassionate and healing environment where every child can thrive.

For more than 70 years, Mary Bridge Children's has cared for children across the South Sound and beyond. Today, that legacy continues through a network of pediatric specialists, clinics and hospital services anchored by a new state-of-the-art pediatric hospital designed specifically for children, families and care teams.

Why Choose Mary Bridge Children's?

One Team Mary Bridge

Providers, nurses and staff come together as one team to deliver compassionate, high-quality care for children and families across the region.

Award-winning pediatric care

Named a Top Children's Hospital by The Leapfrog Group six times in the past eight years, recognizing excellence in patient quality and safety.

A new era of children's care

Work in a state-of-the-art pediatric hospital and medical office building designed specifically for children, families and care teams.

A growing pediatric network

Opportunities across hospital, specialty, primary care and urgent care settings, supported by a Level IV NICU and comprehensive pediatric specialty network.

Career growth

Continuing education, leadership development and advancement opportunities supported by one of the region's largest health systems.

Pacific Northwest lifestyle

Enjoy vibrant communities, outdoor adventure and easy access to waterfronts, mountains and everything the South Sound has to offer.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.