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Varonis

Data security platform with threat detection

Front Line Support Representative

Customer SupportPosted on Nov 10
Full-timeKraków, PolandPLN96k - PLN108k /yr

About the Job

Requirements

  • Experience in customer service, hospitality, retail, support, or other people-focused roles.
  • Strong communication skills in English at B2/C1 level or higher.
  • Confidence working with computers, email, web browsers, and basic Windows environments.
  • A positive attitude and willingness to learn.
  • Strong organization and time-management skills.
  • Ability to stay calm, curious, and solutions-focused under pressure.
  • No previous IT experience is required.
  • Applicants must be legally authorized to work in Poland at the time of employment.

Responsibilities

  • Deliver customer support through tickets, calls, and remote sessions.
  • Troubleshoot product and configuration issues and guide customers through solutions.
  • Respond quickly and professionally while managing multiple priorities.
  • Partner with internal teams to resolve customer issues efficiently.
  • Learn how enterprise software and cybersecurity platforms work in real-world environments.
  • Test new internal tools and provide feedback to improve the customer experience.
  • Identify process improvements and help the global Support organization work more efficiently.

Desired Qualifications

  • Exposure to SaaS or cloud-based products.
  • French language skills.
  • Interest in cybersecurity or technology.
  • Familiarity with networking, SQL, or storage concepts.
  • Experience working in an international or multicultural environment.

About the Company

Varonis

Data security platform with threat detection

Varonis Systems focuses on protecting sensitive information from cyber threats by offering a data security platform that continuously monitors data, detects threats, and automates responses through advanced analytics and automation. The platform helps large enterprises, government agencies, and educational institutions secure data and meet regulatory requirements via subscription-based access, with a heavy emphasis on data monitoring, threat detection, and automated response. The company differentiates itself through a strong recurring revenue model (95% recurring) and high renewal rates (90%), reflecting steady income and high customer satisfaction, alongside a broad customer base. Its goal is to help customers protect data, prevent breaches, and stay compliant while growing its subscription-based business.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Miami, FL
Founded
2005

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