Mental Health Specialist - Night

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.

Your role as Mental Health Specialist (Night)

Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (Night) is to monitor, triage, and manage the overnight queue within the Dialogue platform. Combining the functions of the ER and Dispatch teams, this role is the first clinical touchpoint for members reaching out during night hours—ranging from low-acuity support requests to acute crises and suicidal ideation—ensuring safe, timely, and appropriate care pathways.

What you'll be doing

• Queue monitoring & triage: Actively assess incoming overnight cases to prioritize care based on urgency, clinical need, and risk level.
• Crisis & suicide risk assessment: Conduct real-time risk assessments (including C-SSRS and clinical tools) and deliver immediate de-escalation, safety planning, and crisis intervention.
• Triage calls & care routing: Perform initial intake/triage calls for members seeking overnight support, guiding them to internal resources or external clinical pathways.
• Emergency escalation: Coordinate directly with external emergency services, crisis lines, and community resources when immediate safety interventions are required.
• Multidisciplinary collaboration: Partner with overnight medical, nursing, and primary care providers to ensure seamless continuity of care and handoffs for morning teams.
• Clinical documentation: Maintain clear, precise, and clinically sound documentation for every interaction and queue assessment.
• Protocol refinement: Contribute insight toward optimizing overnight triage workflows, dispatch procedures, and crisis response protocols.

We'd love to hear from you if you have/are

• Bachelor's degree in a mental health or human relations field
• 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health, including being comfortable with psychosocial assessments
• Availability to work overnight shifts, at least 21 hours a week (up to 32 hours), including recurring weekend overnight coverage.
• Very good knowledge of community and institutional resources
• Strong critical thinking and triage skills to independently navigate complex, high-risk cases in a fast-paced environment.
• Comfort with tech-driven workflows and an ability to adapt quickly within digital health platforms.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Benefits plan, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• 100% remote work
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up