Greater Nashua Mental Health

Nonprofit mental health center in southern New Hampshire

Emergency Services Split Shift Coordinator

Mental & Behavioral HealthConfirmed live in the last 24 hours

Full-timeNashua, NH, USA$61k - $82.6k /yrIn-person

About the Job

Requirements

A master's degree in Psychology, Social Work, Mental Health Counseling, or a similar field is required.
Three to five years of work experience is required.
A driver's license is required.
Knowledge of crisis intervention services, risk assessment and management, trauma-informed care principles, and integrated treatment for co-occurring disorders is required.
Knowledge of New Hampshire involuntary admission criteria and conditional discharge revocation processes is required.
Knowledge of the Rapid Response Access Point system is required.
Leadership ability in a work setting is required.
The ability to collaborate and work effectively independently and as part of a team is required.
The ability to interact with community stakeholders, such as school personnel and pediatricians, to promote department and agency programs is required.
Flexibility to work non-traditional shifts as needed to staff a 24/7 program is required.
The ability to coach and teach effectively is required.
The ability to multitask and adapt to workload and assignment changes is required.
The ability to exercise judgment and solve problems is required.
The ability to analyze and develop statistical data is required.
Strong organizational skills and the ability to complete projects on time are required.
Proficiency with Microsoft Office products, including email, Word, and Excel, is required.
The ability to ambulate within community settings in daytime and nighttime conditions, including climbing multiple flights of stairs at times, is required.

Responsibilities

Oversee the general operations of the Evening Split Shift, including leading a daily deployment meeting, ensuring routine safety and van checks are completed and documented, carrying forward the shift log from second shift, and handling other operational tasks.
Provide supervisory support to the agency Afterhours On Call Team and ACT Teams as needed.
Monitor the BHL state website and interface with the NH Access Point system to ensure timely deployments.
Provide training, oversight, supervision, and performance reviews to Evening Split Shift ES Clinicians, telehealth clinicians, and Crisis Support Specialists.
Maintain knowledge of Emergency Services, the Rapid Response System, agency policies and procedures, and other agency and community services.
Review Emergency Services evaluations as assigned and provide clinical feedback to staff.
Provide office-based urgent care appointments and hospital discharges as directed by the Emergency Services Program Manager.
Participate in community rapid-response deployments at least weekly to support Emergency Services and demonstrate leadership.
Participate in the agency after-hours on-call and Emergency Services Supervisor on-call rotation as assigned by the Program Manager.
Monitor the Rapid Response System to ensure Greater Nashua Mental Health teams are available and able to deploy regularly.
Perform other duties or special projects as required or assigned.
Work at least two weekend shifts per month as directed by the Program Manager.

Desired Qualifications

An LCMHC or LISW credential is preferred.

Description

Hours: Monday-Friday, 7:00 PM - 3:00 AM

Greater Nashua Mental Health is looking for an Emergency Services Evening Split Shift Coordinator to join our Emergency Services team! The Emergency Services Split Shift Coordinator is responsible for overseeing the general operations of the Evening Split Shift (7PM – 3AM) and providing clinical and administrative supervision to assigned staff. The position supports Emergency Services operations by ensuring timely response to crisis services, monitoring deployment systems, providing staff training and performance management, participating in rapid response services, and supporting afterhours and on-call functions. The Coordinator works collaboratively with internal and external stakeholders to ensure effective delivery of crisis intervention and emergency mental health services.

Want to Learn More About Who We Are and the Work We Do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH
YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions About This Opportunity?
[email protected]

Key Responsibilities

Oversees the general operations of Evening Split Shift, including leading a daily deployment meeting, ensuring routine safety checks and van checks are conducted and documented, ensuring the shift log is continued from 2nd shift, and other operational tasks.
Provides supervisory support to the Afterhours agency On Call Team and ACT Teams as needed.
Monitors the BHL state website and interfaces with the NH Access Point system to ensure timely deployments.
Provides training, oversight, supervision and performance reviews to Evening Split Shift ES Clinicians, Telehealth-clinician(s), and Crisis Support Specialists.
Maintains knowledge of Emergency Services and the Rapid Response System as well as agency policies and procedures, and is familiar with other services provided within the agency and community.
Reviews ES evaluations as assigned and provides clinical feedback to staff.
Provides office based urgent care appointments and hospital discharges as directed by the ES Program Manager.
Participates in rapid response deployments into the community, at least weekly to support the mission of ES and to demonstrate leadership.
Participates in the Agency Afterhours On-Call and ES Supervisor On-Call Rotation as assigned by Program Manager.
Monitors the Rapid Response System to ensure GNMH teams are available and able to deploy regularly.
Performs other duties or special projects as required or as assigned.
Works at least 2 weekend shifts a month, as directed by the Program Manager.

Qualifications

Master's Degree in Psychology, Social Work, Mental Health Counseling or similar field
3 to 5 years work experience
Driver's License
LCMHC or LISW Preferred

Knowledge, Skills and Abilities

Knowledge of Crisis Intervention services, risk assessment/management, trauma informed care principles, and integrated treatment for co-occurring disorders.
Knowledge of NH involuntary admission criteria and conditional discharge revocation processes.
Knowledge of Rapid Response Access Point system.
Leadership ability in work setting.
Flexible, willing to learn, and anticipates the needs of self and staff.
Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
Excellent communication and interpersonal skills.
Demonstrated ability to interact with community stakeholders (e.g., school personnel, pediatricians) to promote department and agency programs.
Be flexible to work non-traditional shifts in order to staff this 24/7 program as needed.
Ability to coach/teach effectively.
Ability to multitask, and be flexible with regard to workload and assignments.
Ability to exercise judgment. Ability to problem solve and exercise judgment.
Ability to analyze and develop statistical data.
Strong organization skills and ability to see a project through timely.
Skilled with Microsoft Office products (Email, Word, EXCEL).
Ability to ambulate within community settings, in daytime and nighttime conditions, which may at times include climbing multiple flights of stairs.

Why Work for Us?

We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

Choice of 2 health insurance plans
Health Reimbursement Arrangement
Health Savings Account
Flexible Spending Account
Dental Insurance
Vision Insurance
Group Life and AD&D Insurance
Short- and Long-Term Disability
Accident & Critical Illness Insurances
403(b) Retirement Plan with Agency Match
Employee Assistance Plan
Generous Earned Time Off
Paid Extended Sick Time
10 Paid Holidays plus your Birthday!
Bereavement Leave
Tuition Reimbursement
Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Greater Nashua Mental Health is an Equal Opportunity Employer.

About the Company

Greater Nashua Mental Health

Nonprofit mental health center in southern New Hampshire

Greater Nashua Mental Health is a nonprofit community mental health center treating children, adults and families in southern New Hampshire. Its services combine therapy and psychiatric care with crisis response, while specialized programs reach Deaf and hard of hearing residents statewide. Care takes place in clinics, schools and other community settings, and its InteGreat Health program brings primary care together with treatment for mental health and substance use. The agency accepts private insurance, Medicaid and Medicare, with income-based fees for uninsured patients and no refusal of care for inability to pay. Founded in 1920, it is headquartered in Nashua, New Hampshire.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Nashua, NH
Founded: 1920

Recently Posted Jobs

Explore more opportunities at Greater Nashua Mental Health

See more jobs