Head of Testing Center of Excellence

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Responsibilities

• Overall, accountable and responsible for delivery of testing services one or more applications and/or projects under Bank’s domain such as Digital, Enterprise, Core Banking & Wealth, Cards etc.

• Work with TCOE engineering and Governance team to review the NFT process and guidelines aligned to SDM process from time to time

• Manage and oversee the day-to-day delivery of performance test services by Bank appointed vendors in the conduct of testing

• Works with the testing service providers and other UOB stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

• Engages with various UOB stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.

• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.

• Drive and collaborate with all UOB stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.

• Participate and contribute to forums, as required, to drive testing transformation and innovation.

• Foster, a highly collaborative and highly engaged work environment, works closely with the Test Engineering Led to provide inputs around domain specific test engineering requirements and ensure that they are met.

• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

• Drives costs out of the system by leveraging automation, process efficiency and tools optimization techniques.

• Emphasize the creation, active management, and reporting of departmental performance metrics.

• Supports strategy to best leverage people resources

• Develop and maintain the communication plan and roadmap for the TCoE and quality engineering capability maturity.

Job Requirements

• Bachelor’s degree or master’s degree in computer engineering or related field.

• Proven working experience in test delivery or equivalent role with at least 15 to 20 years relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in performance testing.

• Manage Overall Performance testing end to end across UOB domain such as Digital, Enterprise, Core Banking & Wealth, Cards etc.

• Work with TCOE engineering and Governance team to review the testing process and guidelines aligned to SDM process from time to time

• Expertise in working in complex environments with integration multiple downstream and MQ's including mainframe, core banking and AS 400 systems

• Comfortability with performance data and reporting – (what to pull, what data to monitor and how to report on it)

• Document software defects, using JIRA and report defects to software developers

• Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork

• Experience working in an Agile environment

• Knowledge of technologies used in building scalable, distributed systems in service virtualization

• Proficient with cloud-like environments and respective performance trade-offs.

• Expertise within forecasting, requirement gathering, delivery execution, timeline creation, etc.

• Comfortable working with individuals / teams on a global scale

• Experience in performance testing using multiple protocols (must)| HTTP/HTTPS, RTE, web services (REST,SOAP, JSON)

• Analyze scalability, throughput and load testing metrics against test servers.

• Measure, report, and recommend performance Response Time Guidelines/SLAs.

• Experience building Performance Benchmarks and workloads, performance analysis.

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.

• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.

• Excellent knowledge of modern DevOps practices related to software build, test and deploy processes.

• Experience managing headcount, including recruiting and retention

• Proven leadership in people management, mentoring and helping career growth of engineers, creating leads across teams and empowering teams with constantly raising the bar

• Strong attention to details, excellent analytical and problem-solving skills.

• Experience in managing multiple external testing service providers.

• Experience in managing multi-cultural, diverse, direct and virtual teams.

• Experience in various testing tool suites like JIRA, Confluence, Tosca, Selenium, Loadrunner/ PerformanceCenter/Sitescope, HP ALM / Quality Center etc.

• Must display a high level of professional judgment, commitment, integrity, and teamwork.

• Excellent client facing, internal communications, written and verbal communication skills.

• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

• Demonstrated ability to manage Center of Excellence organizations with significant change programs.

• Experience of working in multi-sourced, offshore delivery centers, and shared services environment.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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