Patron Experience Associate

Jefferson County Public Library is seeking a customer-focused, part-time Patron Experience Associate to join our team at the Arvada Library.

In this role, you will provide frontline customer service to the diverse and growing residents of Jefferson County and beyond. You'll help patrons find the information and resources they need, whether that's discovering their next great read, downloading e-books, accessing library services, or finding job search resources. You will also work closely with your teammates to create a welcoming, inclusive, and high-quality experience for everyone who visits the library.

In addition to serving patrons at public service desks, you will promote and present library programs, story times, classes, workshops, and outreach activities both within the library and throughout the community. You will assist with collection development and maintenance, create engaging displays of library materials, and help ensure the library remains a safe, welcoming, and attractive space for all visitors. This role may also include supporting volunteers and staff, assisting with daily operations, communicating library policies and procedures, addressing patron concerns, responding appropriately to emergencies or disturbances, and helping maintain smooth library operations.

If you are passionate about serving your community, delivering exceptional customer service, and making a positive impact through library services, we'd love to hear from you.

The Division of Libraries & Inclusion supports Jefferson County Public Library's mission through enrichment of lives and our community by providing equitable and free access to information, experiences, and opportunities.

Job Posting Closes at 11:59PM on:

11/17/26

Division:

Library Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

20

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range: $23.39 - $29.24 per hour.

• CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.

• CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.

• OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports.

• OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.

• Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective bargaining agreement.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected]. This contact is for accommodation requests only and cannot provide application status updates.

Minimum Qualifications:

• Bachelor's degree. 

• 1 year of relevant experience. 

Preferred Qualifications: 

• Public Library customer service experience.

This part-time position (20 hours/week) is fully eligible for benefits.

Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

Education:

Bachelor's Degree

Experience:

Work Experience: Minimum one year

Certifications:

Languages:

Category:

Library Services