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CGS Federal (Contact Government Services)

Federal professional services

Business Analyst

Full-Time
$60k - $110k/yr
Senior
Bachelor's
Remote in USA+2 moreMore locations: San Francisco, CA, USA | Los Angeles, CA, USA
Hybrid
Business & StrategyBusiness Analysis
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • Must be a U.S. citizen.
  • Must successfully complete a stringent background investigation and obtain the required government security clearance.
  • Must have 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
  • Must have experience working with phase-based and Agile delivery methods.
  • Must have experience with Jira or other Agile tools.
  • Must be able to clearly communicate technical concepts to technical and non-technical users.
  • Must be able to work well both in a team environment and independently.
  • Must possess exceptional attention to detail.
  • Must have excellent interpersonal and communication skills.
  • Must have familiarity with government projects and policy/procedures teams.
  • Must demonstrate the ability to interact comfortably with senior leadership and/or government executives and staff on a day-to-day basis.
  • Must have experience managing client requirements and small teams.
  • Must have excellent analytical skills and business presentation skills.
Responsibilities
  • Support the development of briefings, agendas, and other general documentation as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
  • Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
  • Develop comprehensive documentation that meets organizational standards, including basic system architectural diagrams/wireframes, concepts of operations, and monthly status reports.
  • Create high-level briefings and communications materials for customers, management, and executive stakeholders.
  • Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
  • Evaluate program materials and develop innovative approaches for improvement.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Develop and implement a deep understanding of Microsoft and Atlassian products and services, including Teams, SharePoint, Visio, Jira, and Confluence, to translate complex product information into simple, polished, and engaging content.
  • Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
  • Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
  • Support a continuous improvement process by providing recommendations on improving products, services, and processes.
  • Manage client interaction and expectations regarding team efforts.
  • Identify and coordinate cross-team dependencies and collaboration.
  • Continually seek opportunities to increase customer satisfaction and develop and deepen long-lasting client relationships.
Desired Qualifications
  • Experience supporting DHS headquarters or other U.S. federal agencies.
  • Experience tracking and reporting project or program delivery progress and budget execution.
  • Experience developing project briefs and reports for non-technical audiences.
  • Knowledge of the federal acquisition lifecycle.
  • Familiarity with business intelligence and data analytics.
  • Project management, Agile, and/or cyber certifications such as PMP, ACP, CSM, SAFe, or CISM.

About the company

C

CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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