GLORY

Automates cash handling with cash recyclers

Service Technician

Equipment Field ServiceUpdated on Nov 13

Full-timeVillahermosa, Tabasco, MexicoNo salary listed

About the Job

Requirements

Experience in technical support or maintenance.
Basic field experience.
Completed technical career/technical program.
Availability to work in the field in Villahermosa and surrounding areas.
Ability to drive a manual-transmission vehicle and hold a valid driver's license.
Availability for one week of training in Mexico City.

Responsibilities

Manage all aspects of service and provide comprehensive support to existing customers.
Troubleshoot and repair banknote counters and sorters.
Schedule daily work and manage time for assigned accounts.
Track and manage parts and tools.
Perform preventive and corrective maintenance on Glory equipment.
Work in the field in Villahermosa and nearby municipalities.
Diagnose system problems.
Perform repairs and provide technical support.
Recommend to customers appropriate care and use of equipment.
Keep customers informed about maintenance progress during service.
Collect and record information to monitor performance.
Escalate technical troubleshooting by seeking timely advice or technical support assistance.
Perform administrative service and travel-expense tasks, including reports and assessments.
Properly care for and manage assigned tools, spare parts, and resources.

El Técnico de Servicio será responsable de la gestión de todos los aspectos del servicio y la atención total a los clientes existentes. Resolución de problemas y la reparación de equipos contadores y clasificadores de billetes; la programación diaria y la gestión del tiempo de todas las cuentas asignadas; el seguimiento y la gestión de piezas/herramientas

· Mantenimiento preventivo y correctivo de equipos Glory.
· Trabajo en campo en Villahermosa y municipios aledaños.
· Diagnosticar problemas del Sistema.
· Realizar reparaciones, soporte técnico.
· Emitir recomendaciones a cliente para el cuidado y uso de equipos.
· Atención al cliente del progreso de mantenimiento durante la aplicación.
· Recopilar y registrar información para monitorear el rendimiento.
· Escalar la resolución de problemas técnicos mediante la búsqueda oportuna de asesoramiento o asistencia de soporte técnico.
· Realizar actividades administrativas relacionadas con los servicios y viáticos (reportes, dictámenes, etc.)
· Cuidar y administrar adecuadamente las herramientas, refacciones y recursos asignados.

· Experiencia en Soporte técnico o mantenimiento.
· Experiencia en campo (básico)
· Carrera técnica concluida.
· Disponibilidad de trabajar en campo en Villahermosa y alrededores.
· Manejo de automóvil estándar y licencia de manejo vigente.
· Disponibilidad de Capacitación en CDMX durante una semana, incluye traslado, hospedaje y alimentos.

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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