GBM

Online auction platform with bidder incentives

ITSM Platform Functional Administrator

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeCosta RicaNo salary listedHybrid

About the Job

Requirements

Between 1 and 2 years of experience in functional administration of ITSM platforms.
A university bachelor's degree or licentiate degree in Systems Engineering, Computer Engineering, Information Technology Engineering, Software Engineering, Business Informatics, or a related Information Technology field.
ITIL 4 Foundation certification is required.
Manage level 2 incidents and requests on the ITSM platform, including diagnosis, resolution within service-level agreements, documenting solutions, and developing Python scripts when code is required.
Native Spanish and intermediate English proficiency.

Responsibilities

Configure and maintain the service catalog by creating, modifying, and deactivating offerings by client and contract, and parameterizing service-level agreements, support groups, and Start Centers according to business requests.
Diagnose functional platform failures, including stopped workflows, rejected status changes, and data loss, using SQL (DB2) and tool configuration; identify and document root causes.
Develop and maintain Python automation scripts for offer validation, automatic assignment, and general or AI-powered automation, and support integrations.

Descripción:

Analista responsable de la administración funcional de la plataforma ITSM sobre IBM Control Desk: configura ofertas de catálogo, SLA, grupos, Start Centers y flujos de trabajo, y atiende mejoras de procesos e integraciones para la región.

Responsabilidades:

Configurar y mantener el catálogo de servicios: crear, modificar y dar de baja ofertas por cliente y contrato, y parametrizar SLA, grupos de atención y Start Centers según las solicitudes del negocio.
Diagnosticar fallas funcionales de la plataforma (workflows detenidos, cambios de estado rechazados, pérdida de datos) usando SQL (DB2) y la configuración de la herramienta, e identificar y documentar la causa raíz.
Desarrollar y mantener automation scripts en Python (validaciones de ofertas, asignación automática, automatización en general o potenciada con IA) y apoyar en integraciones

Requisitos:

Experiencia: Entre 1 y 2 años en administración funcional de plataformas ITSM.
Formación: Bachillerato universitario o Licenciatura en:

Ingeniería en Sistemas
Ingeniería en Computación
Ingeniería en Tecnologías de Información
Ingeniería de Software
Informática Empresarial
Carreras afines al área de Tecnologías de Información

Conocimientos técnicos: Gestionar incidentes y requerimientos de nivel 2 sobre la plataforma ITSM: diagnóstico, resolución dentro de SLA, documentación de la solución y desarrollo de scripts en Python cuando se requiera código.
Requerida:ITIL 4 Foundation
Español nativo e inglés intermedio.

Modalidad [híbrida].
Atenderá usuarios regionales por lo que se valora la comunicación con áreas de distintos países.

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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