Dragos

Provides ICS/OT cybersecurity platform and consulting

Cloud Operations Engineering Manager

Engineering LeadershipConfirmed live in the last 24 hours

Full-timeRemote in USARemote

About the Job

Requirements

Five or more years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers.
A strong technical background in cloud operations across Azure, AWS, and/or Google Cloud Platform sufficient to evaluate architecture and incident decisions; hands-on infrastructure-as-code or Terraform experience is a plus but is not a day-to-day requirement.
Experience running or overseeing an on-call rotation using PagerDuty or an equivalent tool and balancing team workload sustainably.
A track record of hiring, developing, and retaining senior technical talent.
Experience partnering with Security and Compliance teams on audit programs such as FedRAMP, SOC 2, or similar.
Strong budget and cost-accountability experience, with cloud cost or FinOps exposure a plus.
Strong stakeholder-management skills, including the ability to enforce work-intake discipline and protect team focus.
Strong communication skills and comfort reporting to engineering leadership and working across peer managers.

Responsibilities

Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development.
Own team-level operational outcomes, including fleet reliability service-level objectives, error budgets, incident-response quality, and customer-environment lifecycle health across Azure, AWS, and Google Cloud Platform.
Balance the workload and on-call rotation fairly across the team while maintaining coverage and protecting against burnout.
Set and communicate team priorities across ad hoc customer work, planned fleet initiatives, and technical-debt reduction.
Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet.
Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation.
Own the team's contribution to audit and compliance programs such as FedRAMP and SOC 2, ensuring evidence collection and controls work are resourced and prioritized.
Manage cloud-cost accountability for the team's areas of ownership, partnering with Finance and leadership on budget and optimization.
Ensure the team effectively uses core tooling such as Datadog and Tailscale for observability and connectivity across the fleet.
Represent Cloud Operations in cross-team planning with Security, Product Engineering, and Support, and enforce clean work intake through the team lead rather than ad hoc requests to individual engineers.
Build and maintain a healthy team culture, including blameless post-incident reviews.
Report on team health, fleet reliability, and risk to engineering leadership.

Desired Qualifications

Prior experience as a Senior or Staff-level individual contributor in cloud operations or site reliability engineering before moving into management.
Experience managing teams supporting external, regulated customers.
Familiarity with multi-tenant cloud architecture and compliance frameworks such as FedRAMP, SOC 2, and the NIST Cybersecurity Framework.
Experience managing distributed or remote engineering teams.
Cybersecurity experience.

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

We are seeking a Cloud Operations Engineering Manager to oversee our Cloud Operations Engineering team. This role owns the people leadership and operational outcomes for the Cloud Operations Engineers who keep the Dragos customer cloud fleet across Azure, AWS, and GCP healthy, secure, and running smoothly. You will manage the team, set priorities across fleet reliability and customer environment work, and represent Cloud Operations to engineering leadership, while maintaining technical edge.

Responsibilities

Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development
Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP
Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage
Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction
Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet
Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation
Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized
Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization
Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet
Represent Cloud Operations in cross-team planning with adjacent teams (Security, Product Engineering, Support) and enforce clean work-intake so requests come through the team lead rather than ad hoc to individual engineers
Build and maintain a healthy team culture, including blameless post-incident reviews
Report on team health, fleet reliability, and risk to engineering leadership

Qualifications

5+ years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers
Strong technical background in cloud operations (Azure, AWS, and/or GCP) sufficient to evaluate architecture and incident decisions; hands-on IaC/Terraform experience is a plus but not a day-to-day requirement
Experience running or overseeing an on-call rotation (PagerDuty or equivalent) and balancing team workload sustainably
Track record in hiring, developing, and retaining senior technical talent
Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar)
Strong budget and cost accountability experience, with cloud cost/FinOps exposure a plus
Excellent stakeholder management, able to enforce work-intake discipline and protect team focus
Strong communication skills, comfortable reporting up to engineering leadership and across to peer managers

Preferred Qualifications

Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management
Experience managing teams supporting external, regulated customers
Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF)
Experience managing distributed or remote engineering teams
Cybersecurity experience

Compensation:

Salary: $220,000
Competitive Equity Package
Comprehensive Benefits Plan

#LI-NH1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

About the Company

Dragos

Provides ICS/OT cybersecurity platform and consulting

Dragos provides cybersecurity focused on industrial control systems (ICS) and operational technology (OT) to protect critical assets in sectors like manufacturing, energy, water, and transportation. The Dragos Platform gives organizations visibility into their ICS/OT networks, detects malicious activity, and supports rapid incident response. In addition to the platform, Dragos offers consulting services to help clients build cybersecurity roadmaps and improve their overall security posture. By concentrating on ICS/OT security with a global client base, Dragos aims to reduce risk to public safety and economic stability through clear visibility, threat detection, and practical defense measures.

Company size: 501-1,000
Company stage: Series D
Total funding: $432.2M
Headquarters: Hanover, Maryland
Founded: 2016

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