Partner Success Manager
About the job
- At least 3 years of experience in Customer Success or Account Management.
- Strong organizational and project management skills, with the ability to prioritize strategically.
- A track record of driving customer success outcomes, including retention, expansion, churn reduction, client advocacy, and account lifetime value.
- Experience navigating and resolving client challenges, both internally and externally.
- Willingness to travel up to 40% of the work week.
- Commitment to the company’s mission to close the opportunity gap and promote inclusivity.
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth.
- Lead onboarding for new clients by setting clear expectations, timelines, and milestones.
- Own and manage a book of business, developing territory plans to support account health, renewals, and expansion opportunities.
- Synthesize client feedback and provide meaningful insights to internal teams and senior management.
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes.
- Proactively identify at-risk accounts and partner internally to mitigate churn.
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver a seamless client experience.
- Experience in K-12 education, district and school leadership.
About the company
Tutored by Teachers provides personalized virtual tutoring for high-need K-12 students using small groups of experienced teachers. Sessions are online and can take place at school, at home, or both, scheduled within school calendars, with many teachers holding graduate degrees and SPED/ELL certifications. Revenue comes from contracts with schools for supplemental instructional hours and from grants and funding programs that expand tutoring access. Its goal is to boost confidence, engagement, and academic outcomes for underserved students through targeted, flexible tutoring and access to educational funding.
Company Size
201-500
Company Stage
Series A
Total Funding
$10M
Headquarters
New York City, New York
Founded
2020
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Simplify's Take
What believers are saying
- TbT served nearly 20,000 students across 300 schools in 25 states by 2025.
- American Student Assistance invested in September 2024, funding technology and district expansion.
- The 2024 ASA deal enabled AI-focused platform investments and richer teacher-partner data capture.
What critics are saying
- Federal and state tutoring dollars tied to Learning Recovery Act and ESSER expire by 2026.
- Florida Tutoring Advantage includes 24 vendors; district procurement pressure will squeeze TbT pricing.
- If school demand weakens, TbT's 446-person organization faces overhead risk and growth deceleration.
What makes Tutored by Teachers unique
- TbT pairs certified teachers with small-group virtual tutoring across 25 states in 2025.
- Its model targets high-need K-12 students, especially diverse learners needing SPED and ELL support.
- TbT earned the 2026 GSV 150, signaling durable brand recognition in digital learning.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Wellness Program
- Mental Health Support
- Flexible Work Hours
- Remote Work Options
- Unlimited Paid Time Off
- Company Social Events