xAI

Generative AI chatbot leveraging real-time data

Senior Business Operations Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeJapanNo salary listed

About the Job

Requirements

A bachelor's degree in business, finance, economics, engineering, or another STEM field is required.
At least 8 years of experience in business operations, program management, supply chain, telecommunications, broadband, or consumer products, including work in or with Japan.
Fluency in spoken and written English and Japanese is essential.
The ability to travel up to 50% or more of the time within Japan and across APAC as needed is required.
The ability to work extended hours and weekends as needed is required.

Responsibilities

Own Japan consumer operating plans, timelines, and weekly execution, and keep US and Japan stakeholders aligned on operational delivery.
Build and run the Japan consumer operating cadence, including forecasts, demand and supply, inventory, fulfillment, kit availability, order-to-activation, and performance reviews.
Own cross-functional coordination for Japan consumer operations, including user terminals and accessories, software and feature readiness, warehousing and Japan logistics, customs, consumer retailer and e-commerce operational setup, and Japan consumer onboarding and support handoffs.
Identify and clear operational blockers involving capacity, process, tooling, policy, vendors, and internal service-level agreement gaps, and put durable accommodations in place so consumer operations stay on plan.
Partner with supply chain and operations to match Japan consumer demand to hardware supply, reduce cost-to-serve, and keep days of supply and last-mile performance within plan.
Stand up and improve Japan systems of record for reporting, key performance indicator integrity, demand planning inputs, and feedback from onboarding and support to product and operations.
Run operational playbooks for Japan consumer fulfillment and service delivery, including staffing and vendor readiness, compliance steps, and launch checklists for hardware, onboarding, and support.
Analyze operational and customer-experience data to identify friction in the Japan customer journey and drive fixes with engineering, operations, and local teams.
Represent Japan consumer operational requirements to Hawthorne and other SpaceX sites, and communicate global process constraints to the Japan operations team so decisions are executable.

Desired Qualifications

At least 4 years leading operators, program managers, or analysts, or equivalent experience leading complex work through influence across functions.
At least 12 years of operations or scaled consumer and hardware operations experience in Japan.
Experience running retail and e-commerce operations, including inventory, order flow, service-level agreements, returns, and launch readiness.
Experience coordinating hardware supply chain and Japan logistics, including import, warehousing, and last mile.
Experience running operational programs for consumer hardware or subscription services, including tooling, fulfillment rules, and reporting.
Demonstrated success turning operating plans into weekly execution and maintaining operational commitments.
Expertise in data analytics, forecasting, and performance management; Excel is required, while SQL or business intelligence tools are strongly preferred.
Leadership experience in fast-paced, startup-like cultures focused on cross-functional coordination and high standards.
Familiarity with consumer hardware and subscription-service operations, including activation, billing, support, and churn-related processes.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

SR. BUSINESS OPERATIONS MANAGER

As the Sr. Business Operations Manager for Japan, you will own consumer Starlink operations in Japan. You are responsible for coordination, cadence, capacity, and the operational systems required to deliver Starlink satellite broadband to consumer customers.

You are the connective tissue between Japan consumer operations and SpaceX functions in the US and APAC (product, engineering, supply chain, logistics, finance, customer operations, and legal/regulatory support). In a fast-paced environment, you keep consumer service running as a working machine: hardware in the right place, processes that hold at high volume, clean forecasts, and issues closed before they affect order-to-activation or customer support.

RESPONSIBILITIES:

Own Japan consumer operating plans, timelines, and weekly execution, and keep US and Japan stakeholders aligned on operational delivery
Build and run the Japan consumer operating cadence (forecasts, demand/supply, inventory, fulfillment, kit availability, order-to-activation, and performance reviews) so consumer service runs without operational drag
Own cross-functional coordination for Japan consumer operations: user terminals and accessories, software/feature readiness, warehousing and Japan logistics, customs, consumer retailer and e-commerce operational setup, and Japan consumer onboarding/support handoffs
Identify and clear operational blockers (capacity, process, tooling, policy, vendor, and internal SLA gaps) and put durable accommodations in place so consumer operations stay on plan
Partner with supply chain and operations to match Japan consumer demand to hardware supply, reduce cost-to-serve, and keep days of supply and last-mile performance inside plan
Stand up and improve the systems of record for Japan: reporting, KPI integrity, demand planning inputs, and the feedback loop from onboarding and support back into product and operations
Run operational playbooks for Japan consumer fulfillment and service delivery, including staffing/vendor readiness, compliance steps, and launch checklists for hardware, onboarding, and support
Analyze operational and customer-experience data to find friction in the Japan journey (order, ship, activate, support) and drive fixes with engineering, operations, and local teams
Represent Japan consumer operational requirements to Hawthorne and other SpaceX sites, and represent global process constraints back to the Japan operations team so decisions are executable

BASIC QUALIFICATIONS:

Bachelor's degree in business, finance, economics, engineering, or other STEM field
8+ years of experience in business operations, program management, supply chain, telecommunications, broadband, or consumer products, including work in or with Japan
Fluency in both spoken and written English and Japanese is essential for this role, as the position involves regular communication and coordination with US and Japan based operations teams, Japan consumer retail customers, and stakeholders

PREFERRED SKILLS AND EXPERIENCE:

4+ years leading operators, program managers, or analysts, or equivalent experience leading complex work through influence across functions
12+ years of operations or scaled consumer/hardware operations experience in Japan
Experience running retail and e-commerce operations: inventory, order flow, SLAs, returns, and launch readiness
Experience coordinating hardware supply chain and Japan logistics (import, warehousing, last mile)
Experience running operational programs for consumer hardware or subscription services (tooling, fulfillment rules, reporting)
Demonstrated success turning operating plans into weekly execution and holding the line on operational commitments
Expertise in data analytics, forecasting, and performance management (Excel required; SQL or BI tools strongly preferred)
Leadership experience in fast-paced, startup-like cultures with a focus on cross-functional coordination and high standards
Familiarity with consumer hardware plus subscription-service operations (activation, billing, support, churn-related process)

ADDITIONAL REQUIREMENTS:

Ability to travel, up 50%+ of time within Japan and across APAC as needed
Must be able to work extended hours and weekends as needed
Please note that the hiring entity for the role will be under X Corp. Japan

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

About the Company

xAI

Generative AI chatbot leveraging real-time data

xAI builds Grok, a generative AI chatbot with a Hitchhiker's Guide-inspired persona that uses real-time data from X to produce current, culturally aware responses. Grok is accessible to premium subscribers on X, via a standalone website, mobile apps, and through an API for developers. The company also develops large-scale AI infrastructure, such as the Colossus supercomputer, to train and run its models. Its goal is to pursue truth-seeking AGI research and grow a capital-intensive platform that could support a major public offering in the future.

Company size: 1,001-5,000
Company stage: Series E
Total funding: $42.1B
Headquarters: Palo Alto, CA
Founded: 2023

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