Patient Service Representative - Medical Practices

Overview

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.   

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong

Responsibilities

 Responsible for greeting incoming patients in a friendly and professional manner, instructing patients on how to complete paperwork, obtain complete and accurate information from the patient for billing and demographics purposes, update patient demographics and Insurance  information as needed, all incoming calls to be answered in a friendly and professional manner before the third Ring, provide accurate information to the caller in a customer oriented manner, calls must be routed to the intended recipient in a timely and accurate manner, completes administrative duties that ensure the patient’s visit is smooth, billing can be processed accurately, and front office remains clutter free and organized. Co pays are to be collected at the time of visit and in accordance with patient insurance guidelines. Verification of eligibility must be done for every visit, and referrals for patients as requested. All tests needing authorization must be processed with all of the appropriate paperwork to the appropriate designee. Confirms appointments for the next day and patient charts should either be created if it is a first time visitor or located if a return visit.

Qualifications

High school graduate or equivalency required; college preferred. Knowledgeable in medical health insurances. Basic medical terminology and computer knowledge. Must have excellent communication and customer service skills. Must have experience with a high volume call center. Minimum 2 years of registration experience within a medical setting (doctor’s office, hospital). Bi-Lingual (Spanish/English) preferred. Must work with a sense of urgency. Strong MS Office (Word, Excel) as well as medical database experience required. Must have valid driver's license and access to a vehicle for travel throughout Westchester County for business purposes.