R

Relativity

Cloud-based e-discovery platform for legal

Customer Success Manager

Full-Time
No salary listed
Mid
Remote in Australia
Remote

About the job

Requirements
  • Two to four years of experience in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a software-as-a-service or technology environment.
  • Ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action.
  • Ability to craft clear, purposeful written outreach using artificial-intelligence-powered templates while adapting it thoughtfully to the audience.
  • Ability to deliver value through targeted, time-boxed engagements.
  • Reliable Gainsight execution, urgency in addressing next steps, and proactive risk surfacing.
  • Comfort and proficiency using generative artificial intelligence tools to accelerate work quality and scale impact.
Responsibilities
  • Monitor adoption continuously, translating signals into purposeful outreach and intervention.
  • Partner with Sales and Adoption Services to design adoption engagements.
  • Run discovery conversations and presentations, connect customer needs to offerings, and guide customers toward value.
  • Deliver customized onboarding presentations and partner with teams across the business to tailor advanced sessions to customer needs.
  • Build a return-on-investment narrative for each account and identify and document verified outcomes.
  • Monitor portfolio health scores, surface risks proactively, and own remediation within defined timelines.
  • Maintain Gainsight hygiene by logging signal-based interventions, tracking adoption milestones, and surfacing risks with appropriate urgency.
  • Design and execute scaled tactics such as digital communications, open trainings, asynchronous resources, and signal-triggered outreach.
  • Use Claude and Copilot to draft communications, build templates, analyze adoption patterns, and create return-on-investment narratives.
  • Document successful and unsuccessful approaches and contribute learnings, tactic experiments, and playbook inputs to the segment manager and cross-segment team.
Desired Qualifications
  • Experience in legal technology, electronic discovery, compliance workflows, or regulated industries.
  • Familiarity with Gainsight, Salesforce, or equivalent customer success platforms.
  • Experience designing or running scaled digital customer programs such as newsletters, webinars, or asynchronous resources.

About the company

Relativity is a tech company that provides e-discovery software through a cloud-based platform called RelativityOne. It helps corporations, law firms, and government agencies identify, collect, and produce electronically stored information (ESI) for legal cases, investigations, and regulatory compliance. The platform guides users through all phases of e-discovery: legal hold, data collection, early case assessment, processing, review, production, and analytics, using a subscription model and optional custom integrations via the Relativity App Hub. The company differentiates itself with an end-to-end, cloud-based solution that supports a broad ecosystem of integrations, along with a strong emphasis on community learning and ongoing training. Its goal is to enable organizations to manage and analyze large data volumes efficiently for legal and regulatory purposes while fostering inclusion and giving back to the community.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$845M

Headquarters

Chicago, Illinois

Founded

2001

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Simplify's Take

What believers are saying

  • Silver Lake agreed to a strategic growth investment on September 29, 2026.
  • KPMG, Latham, Ashurst, Perkins Coie, and Troutman Pepper joined claiR Advanced Access.
  • Google Cloud Gemini Enterprise and Claude MCP integrations expand workflows on RelativityOne.

What critics are saying

  • claiR ships in early 2027; rivals can copy conversational legal AI before then.
  • JPMorgan-led January 2026 refinancing and September 2026 IPO plans add execution pressure.
  • Microsoft Word, Google Gemini, and Claude can commoditize Relativity's interface layer.

What makes Relativity unique

  • RelativityOne keeps sensitive matter data governed while embedding AI across legal workflows.
  • claiR, launched August 2026, gives lawyers conversational access to complete matter records.
  • FedRAMP aiR Government and Gavel Word integration widen coverage from courts to drafting.

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Benefits

Comprehensive health insurance plans

Two holiday breaks per year

401k with employer match

Employee equity program

Training investment program

Unlimited time off

Flexible work arrangements

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
PR Newswire
Sep 29th, 2026
At RelFest Chicago, Relativity announces KPMG and three global law firms to join Relativity claiR Advanced Access program.

At RelFest Chicago, Relativity announces KPMG and three global law firms to join Relativity claiR Advanced Access program. 29 Sep, 2026, 19:30 IST News Summary * At its annual user conference, RelFest Chicago, Relativity announced that KPMG, Latham & Watkins LLP, Ashurst Perkins Coie and Troutman Pepper Locke have joined the Advanced Access program for its conversational AI experience designed specifically for lawyers, Relativity claiR. * KPMG will serve as the program's first alliance partner, while Latham & Watkins LLP, Ashurst Perkins Coie and Troutman Pepper Locke join a group of leading global law firms helping shape claiR ahead of its planned general availability in early 2027. * At RelFest Chicago, attendees can learn more about claiR and explore recent developments across Relativity's broader product and innovation portfolio, including the launch of Assist, expanded Model Context Protocol (MCP) integrations, Relativity's plan to bring aiR directly into Microsoft Word through the acquisition of Gavel and investments in legal technology innovators through Rel Labs. CHICAGO, Sept. 29, 2026 /PRNewswire/ - Relativity, a legal data intelligence company, today announced that KPMG, Latham & Watkins LLP, Ashurst Perkins Coie and Troutman Pepper Locke have joined the Advanced Access program for Relativity claiR, a conversational AI experience designed specifically for lawyers. KPMG will serve as the program's first alliance partner, joined by global law firms Latham & Watkins LLP, Ashurst Perkins Coie and Troutman Pepper Locke. These early participants will play a key role in shaping and refining claiR ahead of its planned general availability in early 2027. "You don't get the best solutions by working in isolation. You get them by bringing together people who see a problem from different angles," said Phil Saunders, CEO of Relativity. "On any significant matter, outside counsel and advisors are working from the same record toward a common goal, each accountable for a distinct part of the process. Advanced Access brings both of those parties into the room while we're building claiR, so we can learn what each of them needs, and how they need to work together. That helps us create something that works in the real world, shaped by people who will actually use it." The legal record as an intelligence asset Relativity claiR gives legal practitioners a simple, intuitive way to engage with the full depth of their matter within the secure, governed AI platform where their most consequential legal data already lives. A customer's Relativity aiR environment typically contains vast amounts of legal data, along with the context and work product built around it. This powerful intelligence is only valuable if teams can easily access it and put it to work. With claiR, legal teams can go from plain-language questions to finished work, exploring the record, drawing connections and producing the insights and memos that carry a matter forward. "We are excited to support claiR as Relativity continues to turn powerful technology into practical value for lawyers," said David Nides, Global Forensic Technology Leader at KPMG US. "The future of legal technology is not simply finding documents; it is generating actionable intelligence that informs legal strategy and business outcomes." Perspectives from legal practice For the participating law firms, Advanced Access gives practicing lawyers an opportunity to work with claiR and offer their perspectives on how conversational AI can support the realities of legal work. "In the terabyte-scale environments we encounter in modern litigation, we are constantly challenged by the need to sort through tremendous volumes of highly technical materials in developing arguments and answering pivotal fact questions under tight timelines," said Hayden Schottlaender, Partner at Ashurst Perkins Coie. "Being able to query and interact with these previously unthinkable datasets using natural language, while likely improving accuracy from a manual review resulting from a traditional query, is revolutionary." "Clients don't just want faster answers, they want answers they can rely on. That's the standard we hold any new technology to before we incorporate it into how we work," said Alison Grounds, Managing Partner of Troutman eMerge. "Our case teams eagerly signed up to participate in the Advanced Access program for claiR, putting these advanced features to work and demonstrating how conversational AI can make complex legal data more accessible without sacrificing the governance and defensibility that high-stakes legal work requires." The growing community shaping claiR The four new participants join A&O Shearman, Skadden, Arps, Slate, Meagher & Flom LLP, K&L Gates and Foley & Lardner LLP in the Advanced Access program, which was first announced in August 2026. When generally available, claiR is expected to be included in Relativity aiR integrated pricing at no additional cost. At RelFest Chicago, Sept. 29-Oct. 1, attendees can learn more about claiR and explore recent developments across Relativity's broader product and innovation portfolio. These include the recent launch of Assist, expanded Model Context Protocol (MCP) integrations, Relativity's plan to bring aiR directly into Microsoft Word through the acquisition of Gavel, and investments in emerging legal technology innovators through its Rel Labs investment arm. About Relativity Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its AI platform, Relativity aiR, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world's largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity's legal AI to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative.

Associated Press
Sep 28th, 2026
CDS Convert launches in Relativity aiR Government for complex data preparation

Complete Discovery Source (CDS) has launched CDS Convert in Relativity aiR Government, marking the first partner application available in Relativity's FedRAMP-authorised cloud platform for public-sector matters. The solution converts data from more than 45 platforms, including Slack, Microsoft Teams and WhatsApp, into Relativity Short Message Format for review within the government environment. Since launching in 2019, CDS Convert has processed over 1.7 billion messages for more than 280 organisations whilst maintaining a critical error rate of just 0.01%. The tool addresses the growing challenge government agencies face with modern communications data, enabling them to prepare chat, mobile and collaboration data for review without crossing FedRAMP security boundaries. The solution is now available for matters hosted in Relativity aiR Government.

Association of Certified E-Discovery Specialists
Sep 17th, 2026
Matthew Golab & Phoebe Cracknell, Relativity: the ANZ Legal AI Moment: What's Real, What's Required, What's Next.

Matthew Golab & Phoebe Cracknell, Relativity: the ANZ Legal AI Moment: What's Real, What's Required, What's Next. Extract from Matthew Golab & Phoebe Cracknell's article, "The ANZ Legal AI Moment: What's Real, What's Required, What's Next." Relativity recently hosted an AI Masterclass in Melbourne, bringing together general counsel, senior in-house leaders, law firm partners, and legal technology executives for a full day of candid conversation about where AI in ANZ legal stands, what courts and regulators now expect, and what the strongest legal teams are building to lead over the next three to five years. Across four sessions, here's what emerged. Where AI in ANZ Legal stands. The opening session set the tone: less about what AI could theoretically do, and more about what's being adopted right now. Two live disputes framed the conversation. A recent ruling from the U.S. District Court for the Northern District of California, in Schulte v. LinkedIn, didn't make headlines for approving AI-assisted review, since that's already settled law at this point. The real question the court was probing was how the workflow was built, how it was disclosed, and whether it was proportionate to the matter - a shift worth paying attention to.

PR Newswire
Aug 25th, 2026
Relativity accelerates enterprise AI transformation with Google Cloud's Gemini Enterprise for Legal.

Relativity accelerates enterprise AI transformation with Google Cloud's Gemini Enterprise for Legal. Aug 25, 2026, 08:00 ET News Summary: * RelativityOne now integrates with Google Cloud's Gemini Enterprise for Legal through the Model Context Protocol (MCP). * This integration enables shared users to accelerate enterprise workflows with increased speed and security. * The MCP integration for Gemini Enterprise is another informed step toward strengthening the intuitive experience of the company's AI platform for legal data intelligence, expanding the legal work it supports by bringing it to legal professionals where and how they work. CHICAGO, Aug. 25, 2026 /PRNewswire/ - Relativity, a legal data intelligence company, today announced that its extensible AI platform for legal work, RelativityOne, now integrates with Google Cloud's Gemini Enterprise for Legal through the Model Context Protocol (MCP). This integration enables shared users to accelerate enterprise workflows with increased speed and security. This latest connection to the MCP has launched as part of Gemini Enterprise for Legal, an agentic solution purpose-built to meet the complex requirements and workflows of the legal industry. The MCP now connects to Gemini Enterprise, adding a conversational agentic execution layer on top of RelativityOne, letting system administrators - including litigation support teams, legal operations, service providers and developers - stand up new matters, align workspaces to the structure of their data, and manage access and workflows through natural language. "Our goal in connecting RelativityOne directly to Gemini Enterprise for Legal is to make leveraging advanced AI both practical and actionable for legal teams," said Chris Brown, President, Relativity. "This integration empowers users to orchestrate matters and workflows inside RelativityOne, their sensitive data never leaving the platform and the substantive analysis staying within Relativity aiR." "Legal teams need AI solutions that are powerful and deeply integrated into their trusted platforms," said Satish Thomas, Vice President, Google Cloud. "This integration with RelativityOne brings the advanced reasoning and agentic capabilities of Gemini Enterprise directly into legal workflows, enabling firm and enterprise users to operate with greater speed, precision, and security." The MCP also delivers real-time insight into operations, surfacing usage patterns, reinforcing best practices and supporting more informed decisions across matters, clients and practice groups. That level of instant visibility can strengthen governance: teams can audit access, manage matter lifecycles and maintain a defensible posture with less risk of inadvertent disclosure. The MCP integration for Gemini Enterprise is another informed step toward strengthening the intuitive experience of the company's AI platform for legal data intelligence, expanding the legal work it supports by bringing it to legal professionals where and how they work. RelativityOne has long been a platform designed to be extended through APIs and a partner ecosystem. This Gemini Enterprise integration further empowers Relativity's user community to manage and tailor their RelativityOne environments to meet their unique needs, simplify operational tasks and ultimately focus more time on the meaningful work that drives real outcomes. About Relativity Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world's largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity's legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative. SOURCE Relativity

Thailand Business Directory
Aug 12th, 2026
Relativity launches claiR, giving lawyers conversational command of the full depth of their legal data.

Relativity launches claiR, giving lawyers conversational command of the full depth of their legal data. August 12, 2026 By PR Newswire News Summary * With Relativity claiR, lawyers can ask questions on the complete RelativityOne matter record in plain language and get grounded, cited, auditable answers, turning the platform legal teams already trust into an organization-wide intelligence advantage. * Lawyers gain new, streamlined access to the full power of Relativity's AI platform, without complexity or a learning curve, empowering them to make sharper decisions, develop more effective strategies and strengthen their work product. * Three of the world's leading law firms, A&O Shearman, Foley & Lardner LLP and K&L Gates are the first to put claiR to work through Relativity's Advanced Access program. * This is the latest advancement in Relativity's strategy of expanding RelativityOne to meet legal teams where and how they work, following its launches earlier this year of Relativity aiR for Case Strategy and aiR Assist, its planned move into Microsoft Word through the acquisition of Gavel, extending Model Context Protocol integrations, and investments in emerging legal tech innovators through its Rel Labs investment arm. CHICAGO, Aug. 12, 2026 /PRNewswire/ - Relativity, a legal data intelligence company, today announced Relativity claiR, a conversational AI experience designed specifically for lawyers, providing a direct, intuitive and instant way to work with all the data at the center of their most critical matters without the complexity. claiR can empower lawyers and their teams to reach better-informed decisions sooner, where and how they work. And because the data stays in RelativityOne, it removes the time and increased risk that can come with moving sensitive data between systems. "This isn't lawyers learning their way around RelativityOne. It's a fundamentally new way to get them straight to the answers in their most consequential legal data," said Phil Saunders, CEO of Relativity. "Conversational AI is now how people everywhere expect to work, and with claiR, for the first time, the full richness of a matter's data is directly in lawyers' hands, rather than something they wait on technical legal data teams to surface. claiR draws on the full power of our industry-leading aiR suite and legal data intelligence platform, and on the record itself for high-stakes legal work that has to stand up in court, before boards and before regulators." Three of the world's leading law firms, A&O Shearman, Foley & Lardner LLP and K&L Gates are among the first to participate in Advanced Access for claiR, a program that plays a key role in how Relativity shapes and refines solutions ahead of general availability planned for early 2027. Once generally available, claiR is expected to be included in RelativityOne integrated pricing at no additional cost. Better-informed decisions, grounded in the full depth of data Lawyers can now put the full power of RelativityOne to work in plain language, from the moment a matter opens. Relativity claiR reasons across the full scale of that matter: millions of documents, their metadata, and the connections between them. That foundation can empower lawyers to drive better outcomes, including earlier insight, sharper strategy and more confident decisions, whether the work is litigation, an investigation or a regulatory response. "A&O Shearman's commitment to innovation is longstanding - we brought RelativityOne in-house in 2017 and were one of the very earliest firm-wide adopters of generative AI in early 2023," said Calum Burnett, Partner and Global Co-Head of Litigation & Investigations at A&O Shearman. "AI is now integral to how we work and we are excited to help shape Relativity's new self-service solution for lawyers. It provides powerful, auditable AI analysis to help our lawyers in their day-to-day work, enhancing our ability to provide insightful and trusted strategic advice to our clients." "What's most useful about claiR is that it lets our lawyers get to the facts faster and identify issues sooner so we can deliver more timely strategic counsel to our clients," said David Simon, Foley & Lardner LLP litigation partner and member of the firm's AI Steering Committee. "This tool allows us to work more efficiently. It's a practical way to use conversational AI within our existing legal workflows to better serve clients and provide greater value." Defensible by design and decades of legal expertise Built on each customer's own matter data already stored and managed within RelativityOne, the experience grounds every answer and resulting associated work product in a complete, secure system of record shaped over decades of legal work. Most legal AI tools require organizations to move data into a separate environment before the AI can work on it. claiR brings the AI to the data instead. It reasons across everything, with the permissions, security and defensibility of RelativityOne intact. "claiR doesn't replace legal judgment, it gives lawyers more complete access to the facts and insights that judgment depends on," said Chris Brown, President of Relativity. "When a lawyer asks a question in claiR, the answer draws on everything in the matter, at the scale at which legal work actually happens. Nothing is exported or sampled, the answer comes from the record itself, right where the data lives." Because the data never leaves RelativityOne, using claiR helps mitigate the exposure risk that can come with moving sensitive material into external tools, and every data point is transparent and auditable. "This tool, when deployed to its full potential, will further revolutionize discovery for large, complex volumes of electronic data - leveraging a sophisticated framework of approved platforms, verified outputs and clear accountability," said Julie Anne Halter, Seattle Office Managing Partner and Practice Group Coordinator for the firm's e-Discovery Analysis & Technology practice at K&L Gates. "As an AI-forward firm, this type of innovation at scale supports our broader strategy to deploy advanced technology to our strategic clients' advantage, pairing adoption with governance and finding efficiencies that accentuate our lawyers' experience." By giving lawyers and the technical teams who support them one shared project and system of record, claiR can also strengthen the collaboration between them. Each side's work can inform the other, and the whole team can reach decisions faster. Part of a broader strategy to meet legal professionals where they work claiR is the latest step in Relativity's commitment to extending its platform to the surfaces where legal work already happens. Through Relativity's previous launches this year of Relativity aiR for Case Strategy and aiR Assist, legal teams have compressed early case review from weeks to hours and can ask plain-language questions of their data and get back precise, cited answers in seconds. claiR builds on the foundation aiR Assist establishes and extends it, from indexed document sets to the full depth of a matter, in an experience designed specifically for lawyers. With its acquisition of Gavel, the company plans to bring AI-native drafting and redlining into Microsoft Word, keeping more of a lawyer's daily work connected to the data behind it and syncing edits back to RelativityOne to expand reusable knowledge. Through a growing set of integrations built on the Model Context Protocol, legal data and technology teams can handle administrative work, such as setting up matters, selecting workspace templates and managing access, from the AI assistants they already use, in plain language, while the substantive work runs in RelativityOne and the data stays governed. And via Rel Labs, its innovation hub and investment arm, Relativity is backing legal technology innovators shaping what comes next. Recent investments include Courtroom, a platform that simulates real courtroom decision-makers, Patlytics, a purpose-built platform for intellectual property litigation teams, and Advocacy, an early-stage solution for litigators focused on case strategy, drafting and trial preparation. About Relativity Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible, AI cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world's largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity's legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative. The information provided in this article was created by Cision PR Newswire, its news partner. The author's opinions and the content shared on this page are their own and may not necessarily represent the perspectives of Thailand Business Directory.