Ivyhill Technologies

Enterprise information management and IT services

Front Desk Receptionist

Reception & Front DeskConfirmed live in the last 24 hours

Full-timeScott AFB, IL, USA$36k

About the Job

Requirements

A high school diploma or equivalent is required.
At least one year of administrative experience is required.
A basic understanding of military protocol and Air Force terminology is required.
Excellent customer service skills are required.
The candidate must be able to work with a diverse population.
Above-average oral communication skills are required.
Proficiency in Microsoft Office applications is required.
The candidate must be able to maintain and update simple web-based scheduling and data-entry systems.
A professional appearance and dependability are required.

Responsibilities

Provide front desk reception support, information, and referral services for the Scott Air Force Base Military & Family Readiness Center.
Provide information about the center and base community to customers, maintaining a calm, confident, and professional demeanor while handling phone calls and walk-in customers; seek information as needed to perform duties efficiently.
Receive customers and incoming calls, determine the nature and purpose of visits, and direct or escort customers to destinations within the center; greet customers, answer calls directly when possible, and check and respond to or distribute unavoidable voicemail messages within two hours.
Check organizational email twice daily and forward it to staff for action or respond within two hours.
Set up and maintain workshop registrations and help customers access online registration.
Track daily walk-in and call-in customer totals using current recordkeeping processes and report weekly contact summaries to the M&FRC leadership team.
Schedule daily one-on-one customer appointments for staff according to current procedures.
Enter workshop attendance, upload customer Statements of Understanding, and enter other utilization data.
Develop, maintain, and update in-house referral tools, including phone lists, referral databases, the front desk referral book, and appointment books.
Keep front-lobby materials updated and replenished; remain familiar with common referral sources and web-based tools, including the M&FRC, Air Force Aid Society, and We Care websites, as well as base bulletins and base-wide emails, to answer basic referral questions; refer customers needing needs assessments or complex referrals to M&FRC staff.
Complete customer transactions, including sponsor package dissemination, and provide minor technical help with customer computers, printing issues, and loaner laptops.
Maintain the confidentiality of sensitive personal and family information, keep customer information at the M&FRC, and complete work professionally, promptly, and with care.
Provide reception support during standard duty hours when an Emergency Family Assistance Center is activated.
Keep the workstation and front lobby clean and orderly, open the M&FRC at the start of business, and shut down the lobby at the end of the duty day.
Help organize general office supply orders by tracking staff requests and creating shopping carts on web-based shopping sites, then forwarding requests to the Flight Chief for approval.
Perform other receptionist-related duties as assigned.

Desired Qualifications

Candidates residing in a qualified HUBZone area are a plus.

Front Desk Receptionist (Scott AFB, IL)

Ivyhill Technologies LLC · Scott Air Force Base, United States · Full-time · Posted 2026-10-06

Salary: USD 36,000–36,000

Workplace: on_site

Description

Ivyhill has an immediate need for a Front Desk Receptionist for its project located at Scott AFB, IL. This is a full-time position working a 40-hour work week (Monday - Friday, 7:30 AM - 4:00 PM). The qualified candidate will provide front desk reception support, information and referral services for the Scott AFB Military & Family Readiness Center (M&FRC). This project requires knowledge of military family support programming and extensive knowledge, skills, and abilities associated to perform the duties and responsibilities of the position.

The qualified candidate:

Will fulfill the requirements of the M&FRC by providing information about the M&FRC and base community to M&FRC customers. Duties require calm, confident, and professional demeanor while handling multiple phone-calls and walk-in customers. Will seek any information required to perform duties in the most efficient manner.
Will receive all M&FRC customers and all incoming telephone calls to determine nature and purpose of visit, and direct/escort customers to specific destinations within the center. Will always present a friendly welcoming environment and personally greet all customers. Calls should be answered directly as often as possible to avoid calls going to voicemail. When voicemail cannot be avoided, messages will be checked, and calls returned or messages distributed to staff members within two hours of receipt. Organizational email will be checked twice daily and either forwarded to staff members for action or answered by the Contractor within two hours of receipt.
Will set up and maintain workshop registrations and will assist customers with accessing online registration. Will track total number of walk in/call in customers daily and document using current recordkeeping processes prior to departing at the end of the duty day. Will report a weekly summary of contacts to the M&FRC leadership team. Will schedule daily one-on-one customer appointments for staff, following current procedures. Will complete data entry for workshop attendance, upload customer Statements of Understanding, and other utilization data.
Will develop, maintain, and update as needed all in-house referral tools such as phone lists, referral databases, front desk referral book, appointment books, etc. Will ensure all materials in front lobby are updated and replenished on a regular basis. Contractor will maintain familiarity with common referral sources and web-based tools such as the M&FRC website, Air Force Aid Society website, We Care website, etc and incoming information such as base bulletin, base-wide emails and common referral sources shared amongst M&FRC staff in order to answer basic referral questions. Customers requiring needs assessments or complex referrals will be referred to an M&FRC staff member for assistance.
Will complete customer transactions such as sponsor package dissemination and will provide minor technical help to customer computer users to include assistance with printing issues and loaner laptops.
Will maintain confidentiality of all individual and family data concerning sensitive, personal, or private information during execution of their duties. Must not remove customer information from the M&FRC. All work will be accomplished in a professional, timely and caring manner.
Will support any Emergency Family Assistance Center (EFAC) activation by providing reception support during standard duty hours.
Will ensure that the workstation and front lobby are maintained in a clean and orderly manner. Will open the M&FRC at start of business as well as shutdown M&FRC lobby at the end of the duty day.
Will assist with organizing general office supply orders to include tracking order requests from staff members and creating shopping carts on web-based shopping sites, then forwarding those requests to the Flight Chief for approval.
Other receptionist-related duties as assigned.

(Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map: (https://maps.certify.sba.gov)).

Requirements

Qualified candidate will have:

A high school diploma or equivalent.
A minimum of one year administrative experience.
Basic understanding of military protocol and Air Force Terminology.
Excellent customer service skills.
The ability to work with a diverse population.
Above average oral communication skills.
Proficiency in Microsoft Office computer software applications.
Ability to maintain/update simple web-based scheduling and data entry systems.
A professional appearance and be dependable/reliable.

Benefits

Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Apply

Apply at Ivyhill Technologies LLC

About the Company

Ivyhill Technologies

Enterprise information management and IT services

Ivyhill Technologies provides enterprise information management services to commercial businesses and government agencies (federal, state, and local). Its offerings include Information Management, Infrastructure Support, Application Development, Cybersecurity Services, and Human Resources Consulting, delivered with cost-effective solutions and quality staffing. The company works by partnering with customers to understand objectives and then delivering end-to-end services—from managing information and infrastructure to developing applications, securing systems, and supporting human resources needs. Ivyhill differentiates itself by combining broad service capabilities with a focus on cost efficiency and reliable staffing to both commercial and government clients in a dynamic business climate. Its goal is to help customers meet their objectives while exceeding expectations through dependable, aligned information management and technology services.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: College Park, MD
Founded: 2015

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