Account Executive - Mid Market

Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

This role is based in San Francisco and has a 5 day in office requirement.

What You’ll Do

• Own the full sales cycle — from pipeline generation to close — across key accounts.

• Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.

• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.

• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.

• Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.

• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.

• Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

What You’ll Need

• 2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.

• Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.

• Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.

• High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.

• Exceptional communication, storytelling, and demo skills.

• Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Nice to Have

• Previous experience at high-velocity SaaS companies.

• Experience joining or helping scale an early-stage (Series A - Series D) startup.

• Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.

• Comfort demoing or discussing APIs, workflow builders, or automation platforms.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.