Customer Excellence Coordinator

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

About the Role

We’re recruiting a Customer Excellence Coordinator - Domestic to join our Customer Excellence team in Allansford on a permanent part-time basis, working Monday to Wednesday.

Supporting our Fresh Milk & Cream portfolio, this is a customer service and order-processing role responsible for processing predominantly manual customer orders, responding to enquiries and ensuring orders are accurate and completed within daily cut-off times. Working to established customer order and delivery schedules, you’ll manage a high volume of orders while helping ensure customers receive a responsive and reliable service.

This role suits someone who enjoys structured, detail-focused work and takes pride in getting things right. You’ll need strong attention to detail, confidence working across systems and the ability to communicate effectively with customers and internal teams.

Key Responsibilities

• Process predominantly manual customer orders and amendments for our Fresh Milk & Cream portfolio
• Work to established customer order schedules, delivery days and daily cut-off times
• Manage incoming orders and enquiries through a shared team mailbox and queue
• Accurately enter, validate and maintain order information within SAP, proactively following up scheduled orders where required
• Respond to customer and internal stakeholder queries and help resolve order or delivery issues
• Work closely with Sales, Production, Planning, Warehousing, Logistics and other teams to support accurate and timely order fulfilment

About You

• Previous experience in customer service, order processing, data entry, sales administration or a similar coordination role
• Excellent attention to detail and accuracy when working with high volumes of information
• Strong organisational skills, with the ability to manage structured workloads and meet daily deadlines and cut-off times
• Confident communicating with customers and internal stakeholders by phone, email and Microsoft Teams
• Strong computer literacy and confidence learning new systems; SAP or other ERP experience is highly regarded but not essential
• Comfortable working autonomously and collaboratively; FMCG, food manufacturing or supply chain experience is advantageous but not essential

What We Offer

• A well‑defined role, responsibilities and KPI framework
• Training and support from an experienced Customer Excellence team, with exposure across customer service, order management and supply chain
• Permanent part-time employment - Monday to Wednesday

If you think you match the description of our new Customer Excellence Coordinator, please click Apply to submit your application.

All applicants require Australian working rights at the time of applying. Saputo Dairy Australia is an equal opportunity employer.

As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.