Full-Time
Assistant Vice President
Real Assets Operations Skills Development
Citco
10,001+ employees
Global administrator and adviser for funds
No salary listed
Mumbai, Maharashtra, India
In Person
Bachelor's
 Training (1) |
|---|
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- A degree in Business, Finance or a related discipline is desirable; qualified accountant (ACA, CA, ACCA, CPA or equivalent) or working towards the designation.
- A minimum of 10 years of private and/or public accounting experience, with strong exposure to Real Assets and Fund Accounting.
- Strong understanding of SPV accounting, real estate structures, operational processes, reporting cycles and review expectations.
- Demonstrated experience designing, leading and implementing training programmes, learning strategies and operational capability-building initiatives across multiple teams, including facilitation, onboarding, presentations and structured knowledge transfer.
- Proven ability to establish learning priorities, evaluate programme effectiveness and recommend strategic development initiatives.
- Ability to translate complex accounting, operational and system processes into clear, practical and engaging learning materials, and to develop, enhance and maintain training and process documentation.
- Demonstrated ability to identify learning gaps, process inconsistencies and improvement opportunities and recommend effective solutions.
- Demonstrated ability to coach, mentor and develop employees while managing stakeholder relationships, including influencing senior stakeholders and driving adoption of learning, process or system change.
- Strong interpersonal, communication, facilitation, presentation and business writing skills, with a proven ability to build effective relationships across Operations teams, Subject Matter Experts, Learning & Development and leadership.
- Advanced Microsoft Excel, Word and PowerPoint skills; experience with fund accounting systems and eagerness to adopt new technologies and internal platforms.
- Strong business acumen, sound judgment, and problem-solving and analytical skills, with the ability to assess operational challenges and recommend practical solutions.
- Ability to work independently, take ownership, drive initiatives and collaborate across multiple locations while managing multiple priorities in a dynamic, fast-paced environment.
- Lead learning needs analysis across Real Assets Operations by assessing skills gaps and recommending training priorities aligned with agreed business objectives.
- Design, own and continuously enhance the Real Assets training curriculum, learning pathways and programme standards covering Fund Accounting, SPV Accounting, systems, onboarding and operational excellence.
- Manage the full training development lifecycle, including needs analysis, content development, facilitation, feedback review, updates and continuous improvement.
- Develop and lead delivery of advanced technical, operational and cross-functional training programmes across multiple levels and locations, ensuring consistent knowledge transfer and effective onboarding.
- Act as liaison between Learning & Development and Accounting / Operations teams to support structured onboarding of new and newly promoted staff.
- Support CFS Real Assets technology and procedural initiatives by embedding best-practice operational guidance into training materials and process walkthroughs and ensuring effective user adoption.
- Coordinate local Subject Matter Expert networks and provide functional guidance and oversight to Supervisors and Subject Matter Experts supporting content development, maintenance and programme delivery.
- Support global standardisation and operational efficiency by preparing consistent training content, process guidance and knowledge-transfer materials for global initiatives and best-practice forums.
- Review training feedback, quality findings and recurring operational issues to identify further training needs and improvement opportunities.
- Develop and maintain learning governance processes, success measures and training effectiveness frameworks.
- Participate in process and system enhancement projects as required, with a focus on training, adoption and knowledge transfer.
- Contribute operational subject matter expertise to global initiatives and best-practice forums.
- Perform other duties as required to support the Company's business needs.
- Knowledge of Yardi and/or Investran.
Citco provides financial and professional services to the alternative investment industry and related clients. Its offerings include fund administration, fund accounting, NAV calculations, investor relations, governance services, and banking, custody, and fund platforms, delivered through divisions such as Citco Fund Services & Investor Relations, Governance Services, Banking, Depositary & Custody Services, and Citco Technology Management. The company uses a global network of over 6,000 employees in 45 countries and proprietary technology to handle complex administration, reporting, and market-entry tasks. Citco aims to be a trusted advisor and the leading service provider in its field by helping clients navigate changing markets with reliable, secure service.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cayman Islands
Founded
1998
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Simplify's Take
What believers are saying
- Private markets demand lifted Citco’s Luxembourg TNAV to USD 297.8 billion in 2025.
- Citco said over 90 percent of administered funds delivered positive returns by mid-2026.
- Citco is expanding technology hiring and platform integration across loan servicing and investor workflows.
What critics are saying
- Private credit portal launches expose Citco to software failures and data-quality errors immediately.
- Eight-year Madoff-related litigation history shows recurring client-loss claims against Citco entities.
- Smeets family control plus minority capital can slow governance changes during 2026 expansion.
What makes Citco unique
- Citco’s July 2026 Credit Portal unifies private credit servicing into one workflow.
- Citco’s March 2026 Luxembourg hub strengthens private-markets servicing across Europe.
- GIC’s May 2025 minority investment validated Citco’s organic global asset-servicing model.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Retirement Plan
Tuition Reimbursement
Mental Health Support
Wellness Program
Parental Leave
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 23%1 year growth
↑ 23%2 year growth
↑ 23%Citco launches unified private credit portal to streamline loan servicing. * July 28, 2026 * - 9:28 am Citco has introduced a new digital platform designed to simplify private credit loan servicing, as growing market complexity drives demand for greater transparency and operational efficiency across the asset class. The new Citco Credit Portal brings together the firm's loan servicing capabilities into a single platform, providing loan agency and servicing clients with one point of access to loan information, portfolio data and operational workflows. Initially available to clients using Citco's Loan Agency and Servicing business, the platform enables users to view loans, borrowers, lender groups and portfolios while accessing transaction data, payment schedules and servicing information through a unified interface. The launch comes as the private credit market continues to expand, with increasingly complex financing structures, larger syndicates of lenders and heightened demand for timely portfolio information placing greater pressure on servicing providers. Citco said the portal is designed to reduce the operational inefficiencies associated with fragmented systems by creating a single digital environment that combines loan data, documentation and servicing workflows. The firm believes the platform will improve transparency, facilitate collaboration between market participants and provide a more consistent view of loan information throughout the servicing process. Artificial intelligence played a key role in developing the platform, with Citco incorporating agentic AI technologies to accelerate product development and introduce new functionality. The company is also piloting AI-powered tools to automate loan abstraction and improve transaction onboarding into its servicing systems. However, Citco said AI-generated outputs will continue to be reviewed and validated by experienced servicing professionals under a hybrid "AI Plus Human" operating model, combining automation with human oversight to maintain accuracy and control. Elaine Furnari, Head of Citco Loan Services, said the portal aims to address a longstanding transparency gap in private credit by giving clients near real-time visibility into loan activity, exposures and, over time, underlying asset performance. Looking ahead, Citco plans to expand the platform's capabilities to support non-performing loans, restructurings and recoveries, while increasing integration with clients' internal systems and data environments. The launch forms part of the firm's broader strategy to modernise private credit servicing infrastructure as the asset class continues to mature and institutional investors demand more sophisticated reporting, monitoring and workflow management tools.
Citco relocates Luxembourg office to support growth in private markets. * March 30, 2026 * - 3:39 pm The Citco Group of Companies (Citco), a leading asset servicer to the alternative investment industry, today announces the relocation of its Luxembourg office, reinforcing its presence in one of the world's most important alternative asset hubs. The relocation from Citco's Carré Bonn premises reflects continued investment in operational excellence and supports the firm's sustained regional growth, particularly across private markets mandates. With a Total Net Asset Value (TNAV) of USD 297.8 billion (EUR 287.6 billion) across 703 funds and sub-funds, Citco held the largest market share in private markets among service providers in Luxembourg's funds industry in 2025. Citco has operated in Luxembourg for more than 30 years and continues to see increasing demand from alternative asset managers seeking scalable, cross-border servicing solutions. Effective 15 April 2026, Citco Luxembourg will move to UNICITY, 23A, rue de Hollerich, L-1741 Luxembourg. The new premises will operate as a fully integrated asset-servicing hub, delivering comprehensive middle- and back-office support across a broad range of asset classes and fund structures, including private markets, real assets and hedge funds. The expanded, modern workspace is designed to meet evolving client needs, featuring enhanced collaboration areas and dedicated client meeting facilities. "Luxembourg is a cornerstone of the global alternative investment ecosystem," said Eef Verachtert, Managing Director, Citco Fund Services (Luxembourg) S.A. "As the region continues to strengthen its position as a global hub for private markets and cross-border fund structures, this move reinforces our long-term commitment to Luxembourg and to the clients we serve here. It reflects our ongoing investment in our business and ensures that we are well positioned to support our clients' continued growth from one of the world's leading alternative asset centres." "Citco is the world's largest organically grown asset servicer in alternative investments, built through decades of serving the global investment industry," said Jay Peller, Chief Operating Officer, Citco. "We are seeing sustained global demand for private markets infrastructure and Luxembourg remains a critical jurisdiction in that growth story. Our Luxembourg operations have thrived on a proven model of automation, scalability and agility to deliver superior service to our clients and this relocation strengthens our ability to support alternative asset managers worldwide with Citco's comprehensive range of services, world-class technology and access to our global office network." Citco's services span accounting, administration, depositary and financial services supported by advanced technology solutions.
Citco relocates Luxembourg office. 24 March 2026 Luxembourg Reporter: Tahlia Kraefft Image: sabino.parente/adobe.stock.com Citco, an asset servicer to the alternative investment industry, has announced the relocation of its Luxembourg office, reinforcing its presence in an alternative asset hub. The firm says the relocation from its Carré Bonn premises reflects continued investment in operational excellence and supports its sustained regional growth, particularly across private markets mandates. Citco has operated in Luxembourg for more than 30 years and continues to see increasing demand from alternative asset managers seeking scalable, cross-border servicing solutions. The new premises will operate as a fully integrated asset-servicing hub, delivering middle and back office support across a broad range of asset classes and fund structures, including private markets, real assets, and hedge funds. Eef Verachert, managing director, Citco Fund Services (Luxembourg), says: "As the region continues to strengthen its position as a global hub for private markets and cross-border fund structures, this move reinforces its long-term commitment to Luxembourg and to the clients Assetservicingtimes serve here. Jay Peller, chief operating officer, Citco, remarks: "Assetservicingtimes is seeing sustained global demand for private markets infrastructure and Luxembourg remains a critical jurisdiction in that growth story. "Our Luxembourg operations have thrived on a proven model of automation, scalability and agility to deliver superior service to our clients and this relocation strengthens our ability to support alternative asset managers worldwide with Citco's comprehensive range of services, world-class technology and access to our global office network." Previous industry article Next industry article NO FEE, NO RISK 100% ON RETURNS If you invest in only one asset servicing news source this year, make sure it is your free subscription to Asset Servicing Times
Mardon joins Gen II with over 28 years of industry experience, most recently serving as head of European Real Asset Fund Services at Citco, where he was a senior member of the Global Real Assets Management Team, from April 2018.
The Citco group of companies (Citco) and GIC are pleased to announce that they have entered a long term, strategic relationship. As part of the relationship,...