Senior Manager, Learning and Development - Leadership Programs & Facilitation

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Human Resources Team has an exciting career opportunity for a full time Senior Manager, Learning and Development (Leadership Programs & Facilitation) reporting to the Senior Director, Learning and Development.

The position is onsite and based in Miami, Florida.

Applicants must be legally authorized to work in the location where this position is based. The position is not eligible for immigration or work-visa sponsorship now or in the future.

At Royal Caribbean Group (RCG), we care about your health, financial security, and overall well-being. That’s why we provide a comprehensive and competitive benefits package designed to support what matters most to you across every area of life: physical, intellectual, emotional, and social. Here’s an overview of the benefits available to you, including but not limited to:

• Cruise and Travel Privileges
• Health and Wellness Benefits
• 401(k) + Employer Contribution (US Only)
• Company-Paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Comprehensive Time Off Package
• Parental Leave
• Employee Assistance Program (EAP)
• Training & Professional Development
• Tuition & Professional Certification Reimbursement (US Only)

Specific benefits may vary by location and position. See more details about our benefits here.

What does the Human Resources Team do?

The Human Resources Team at Royal Caribbean Group partners with leaders and employees to build a high-performing, future-ready workforce. The team supports talent strategy, workforce planning, organizational design, employee relations, culture, and change management, enabling strong leadership, scalable people practices, and an inclusive environment that supports business transformation, employee engagement, and long-term organizational success.

How you can make an impact:

• The Sr. Manager, Leadership, Facilitation & Development leads a team of Senior Analysts and manages the enterprise facilitation, coaching, and assessment practices. The role translates the established strategy, standards, governance, and priorities into scalable practices, tools, facilitator capability, and consistent execution across global populations.
• The role leads the enterprise facilitation cadre and oversees the intake, prioritization, and delivery of coaching, assessment, team effectiveness, and bespoke development solutions. In partnership with Associate Principals, the Sr. Manager supports the end-to-end diagnosis, design, coordination, delivery, evaluation, and sustainment of complex engagements, with Associate Principals providing regional advisory and market context where applicable.

What your day-to-day will look like:

Team Leadership and Portfolio Management

• Lead, coach, and develop direct reports, setting clear priorities, performance expectations, development plans, and accountability for assigned work.
• Build team capability in consultation, facilitation, coaching and assessment operations, stakeholder partnership, solution coordination, measurement, and delivery.
• Manage portfolio intake, scoping, prioritization, and resource allocation across facilitation, coaching, assessment, team effectiveness, and bespoke development requests.
• Evaluate requests based on business need, intended outcomes, strategic alignment, complexity, risk, readiness, capacity, and stakeholder expectations.
• Maintain visibility to demand, commitments, dependencies, risks, resource requirements, facilitator availability, and capacity constraints.
• Escalate complex, sensitive, high-visibility, or enterprise-level needs to the Sr. Director with clear context, options, and recommendations.
• Guide a collaborative and accountable team culture focused on quality, responsiveness, discretion, partnership, and continuous improvement.

Enterprise Facilitation, Coaching, and Assessment Practices

• Manage the enterprise facilitation, coaching, and assessment practices within the strategy, standards, governance, and priorities established by the Sr. Director.
• Translate enterprise direction into practical processes, tools, service expectations, readiness requirements, and operating routines for global and headquarters populations.
• Lead the enterprise facilitation cadre, including facilitator selection, onboarding, readiness, deployment, observation, feedback, development, calibration, and ongoing upskilling.
• Design and deliver train-the-trainer experiences, practice sessions, and facilitator development forums that strengthen capability and delivery consistency.
• Maintain visibility to facilitator skills, certifications, experience, availability, development needs, and deployment requirements to inform assignments and capacity planning.
• Manage coaching and assessment intake, participant matching, administration, vendor coordination, participant experience, progress monitoring, follow-up, and issue resolution.
• Ensure coaching and assessments are delivered in accordance with enterprise standards, certification requirements, confidentiality expectations, and participant needs.
• Monitor practice quality, access, utilization, participant experience, stakeholder satisfaction, vendor performance, and delivery effectiveness.
• Recommend enhancements to enterprise practices and standards based on delivery observations, participant feedback, regional insights, business needs, and measured outcomes.
• Partner with Procurement and Finance to manage budget tracking, contracting support, invoice processing, vendor compliance, and service quality across assigned practices.

Team Effectiveness and Bespoke Solutions

• Lead or oversee the end-to-end diagnosis, design, coordination, delivery and evaluation of team effectiveness and bespoke leadership solutions for prioritized business needs.
• Conduct or guide discovery conversations and needs analyses to clarify business outcomes, capability gaps, audience context, risks, constraints, and success measures.
• Recommend practical solution pathways that may include facilitated learning, team effectiveness interventions, coaching, assessments, leadership working sessions, or blended approaches.
• Guide the development of engagement plans, facilitator guides, participant resources, communications, reinforcement tools, evaluation approaches, and follow-through activities.
• Partner with peers on complex or region-specific engagements in support of regional advisory, solution design, facilitation, implementation, and follow-through.
• Ensure enterprise standards are applied consistently while enabling appropriate adaptation to audience, culture, operating environment, modality, and business context.
• Oversee effective handoffs across discovery, design, facilitation, logistics, measurement, reinforcement, and sustainment.
• Personally facilitate or co-facilitate select complex, or high-priority leadership workshops, team effectiveness sessions, strategy discussions, assessment debriefs, and bespoke interventions.

Delivery Quality, Insights, and Continuous Improvement

• Define practical success measures for assigned practices, programs, and engagements in alignment with enterprise standards and intended business outcomes.
• Monitor delivery quality through facilitator observations, participant feedback, stakeholder input, utilization data, evaluation results, and available outcome measures.
• Analyze coaching and assessment themes, facilitation insights, delivery patterns, risks, and emerging needs to identify improvement opportunities.
• Prepare concise portfolio updates, practice insights, risk summaries, impact reports, and recommendations for the Sr. Director, Talent leadership, and business stakeholders.
• Translate delivery insights into recommendations that inform enterprise standards, facilitator development, coaching and assessment practices, future design, and capability-building priorities.
• Perform other duties as required. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform other job-related duties as assigned by their supervisor or management.

How to achieve success:

• Bachelor’s degree in Human Resources, Organizational Development, Adult Learning, Business Administration, or a related field; advanced degree or relevant professional experience preferred.
• Minimum of seven years of experience in leadership development, organizational development, coaching, assessments, or related disciplines within a complex, matrixed organization.
• Demonstrated experience leading and developing people, managing a portfolio of work, and allocating resources across competing priorities.
• Demonstrated experience managing enterprise program delivery and translating established strategies, standards, and governance into scalable processes and consistent execution.
• Demonstrated experience leading or overseeing the end-to-end diagnosis, design, delivery, and evaluation of bespoke leadership and team effectiveness solutions.
• Advanced facilitation capability across in-person, virtual, and hybrid settings, including senior-level leadership programs, team interventions, and train-the-trainer experiences.
• Strong consulting, stakeholder, portfolio, and resource management skills, with the ability to balance enterprise consistency with regional and business relevance.
• Sound judgment and discretion in handling confidential information; ability and willingness to travel and work across time zones periodically.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.