Architect – Knowledge Management Insights and Analytics Analyst

Overview

The Knowledge Management Insights & Analytics analyst is responsible for supporting the analytics capability within the Knowledge Management Center of Excellence (KM COE). This role transforms KM data into actionable insights that drive adoption, improve content quality, inform investment decisions, and demonstrate business value.

The role partners closely with Portfolio Management, Content Management, Change Management, Product Owners, and business stakeholders to develop performance frameworks, measure outcomes, and provide data-driven recommendations that advance enterprise Knowledge Management maturity.

Responsibilities

• Serve as the primary owner of KM performance measurement and reporting
• Develop and maintain KPI frameworks that measure adoption, engagement, content quality, search effectiveness, and business impact
• Design dashboards, scorecards, and executive reporting that provide visibility into portfolio performance and value realization
• Analyze user behavior, search trends, content utilization, and customer feedback to identify improvement opportunities
• Establish reporting standards, governance processes, and data quality controls across the KM ecosystem
• Partner with Content Management teams to measure content health, accuracy, freshness, and lifecycle effectiveness
• Collaborate with Portfolio Leads to track strategic initiatives, benefits realization, and operational performance
• Support roadmap and investment decisions through data-driven insights and business case development
• Identify trends, risks, and opportunities to improve user experience, adoption, and KM effectiveness
• Present actionable insights and recommendations to senior leadership and governance forums
• Drive continuous improvement through benchmarking, performance analysis, and maturity assessments

Qualifications

• 7+ years of experience in analytics, business intelligence, Knowledge Management, digital products, or related disciplines
• Experience designing KPI frameworks, performance scorecards, and executive dashboards
• Strong analytical and problem-solving skills with the ability to translate data into business insights and recommendations
• Experience with reporting, visualization, and analytics tools such as Power BI, Tableau, or similar platforms
• Experience analyzing user behavior, adoption metrics, customer engagement, and operational performance
• Strong understanding of data governance, reporting standards, and performance measurement methodologies
• Proven ability to partner with business and technology teams to drive data-informed decisions
• Strong communication and presentation skills regarding data and analytics
• Experience working in a global, matrixed organization preferred
• Knowledge Management, digital workplace, content management, or employee experience experience preferred