Genesys Cloud CX Engineer
No salary listed
Junior, Mid
Bachelor's
Bengaluru, Karnataka, India
In Person
Software Engineering
About the job
Requirements
- A B.Tech, B.E., or equivalent four-year degree in Computer Science, Information Technology, Electronics, Telecommunications, or a related engineering field.
- Two to three years of engineering experience, including hands-on experience with contact center, voice, or telephony platforms.
- Strong experience with Genesys Cloud CX, including Architect flows, IVR configuration, call routing, queues, prompts, transfers, schedules, and telephony.
- Good understanding of telephony concepts, including SIP, trunks, SBCaaS, DID/DNIS, ANI, contact center routing, and call flow troubleshooting.
- Ability to troubleshoot limited-scope technical problems using platform tools, logs, dashboards, documentation, and guidance from senior engineers.
- Ability to create testable, modular, understandable, and maintainable configurations, scripts, APIs, or supporting technical components.
- Experience creating test cases and validating happy paths, edge cases, errors, invalid inputs, and failure scenarios.
- Basic understanding of APIs, JSON, authentication, error handling, logging, monitoring, and production support.
- Understanding of data structures and problem-solving fundamentals.
- Ability to complete assigned work with quality, ask for help when needed, retain learning, and apply feedback.
- Clear communication skills, including documenting work, explaining decisions, and raising risks or blockers early.
- Basic understanding of secure engineering practices and resilient solution design
Responsibilities
- Design, configure, and support Genesys Cloud CX Architect flows, including IVR menus, call routing, prompts, queues, transfers, schedules, and error handling.
- Support contact center and telephony configurations, including SIP, trunks, SBCaaS platforms such as Verizon SBCaaS, DID/DNIS, ANI, call flows, and routing behavior.
- Troubleshoot Genesys Cloud CX, IVR, SBCaaS, telephony, SIP, call routing, API, and integration issues using logs, platform tools, dashboards, and available documentation.
- Support enhancements, defect fixes, configuration changes, and production issue resolution for contact center and voice platform solutions.
- Ensure assigned features and configurations work reliably in production.
- Create and maintain documentation for call flows, telephony configurations, support procedures, test scenarios, and technical decisions.
- Write and execute test cases for IVR flows, telephony scenarios, routing logic, APIs, edge cases, errors, and failure scenarios.
- Participate in incidents, on-call support, root cause analysis, retrospectives, and continuous improvement activities.
- Support observability needs such as dashboards, alerts, structured logging, instrumentation, and error handling.
- Collaborate with product, operations, platform, network, carrier, and engineering partners to deliver reliable contact center solutions.
- Participate in solution discussions, design reviews, and team practices to improve quality and learn from feedback.
- Support migration of Genesys Cloud CX IVR flows to Voice Assistant or conversational self-service capabilities as needed
Desired Qualifications
- Experience with SBCaaS platforms such as Verizon SBCaaS or similar carrier-hosted session border controller services.
- Experience migrating Genesys Cloud CX IVR to Voice Assistant, bot, or conversational AI platforms.
- Exposure to Genesys Cloud APIs, data actions, integrations, OAuth clients, event notifications, or webhooks.
- Exposure to Java, Node.js, Python, JavaScript, TypeScript, or front-end technologies.
- Knowledge of CI/CD pipelines.
- Knowledge of Terraform or infrastructure-as-code concepts.
- Familiarity with Agile delivery, monitoring, alerting, incident management, and operational support.
- Basic understanding of OWASP Top 10 concepts and enterprise security practices
About the company
Target sells groceries, clothing, home goods and other everyday products to U.S. shoppers through stores and its website, with an emphasis on affordable style and design. Its own brands include Cat & Jack children's clothing and Good & Gather food, alongside national brands and exclusive designer collections. Customers shop in person or order online for shipping, pickup or delivery, while Target Plus adds products from outside sellers. Merchandise sales drive its revenue, supplemented by Roundel advertising, marketplace fees and paid memberships. The company traces its roots to 1902, opened its first Target store in 1962, and is headquartered in Minneapolis, Minnesota, United States.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Minneapolis, Minnesota
Founded
1902
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Simplify's Take
What believers are saying
- Demand is recovering: August 2026 results showed fiscal second quarter comparable sales up 3.8% and total sales up 5.3%.
- Store investment expands project scope: March 2026 plans earmarked $5 billion for stores, technology and supply chains.
- U.S. employees get study support immediately: Target funds selected tuition programs for full-time and part-time staff from day one.
What critics are saying
- Pricing is exposed to import costs: about half Target's merchandise originates abroad, with China its largest import source.
- Profit comparisons flatter the turnaround: August 2026 earnings included $1.65 per share from tariff refunds.
- Corporate roles faced cuts: October 2025 restructuring targeted about 1,000 employees and 800 vacancies.
What makes Target unique
- Design work reaches shelves at scale: Target's owned brands generate over $30 billion annually.
- Stores power online economics: Target stores fulfilled 97.6% of merchandise sales in fiscal 2025.
- Target's delivery membership reaches beyond its shelves: Circle 360 covers Shipt's more than 100 retail partners.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Sick Leave
- Paid Holidays
- Paid Vacation
- 401(k) Retirement Plan
- Employee Discounts