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Markel Group

Three-engine financial holding: insurance, investments, ventures

Contact Center Specialist 1

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • Strong customer service orientation, active listening skills, and high attention to detail.
  • Professional verbal and written skills.
  • Ability to solve routine problems using established procedures.
  • Ability to type a minimum of 25 words per minute.
  • Intermediate computer skills.
  • High school diploma or equivalent.
  • Minimum one year of customer service experience.

Responsibilities

  • Respond to inbound calls from borrowers and financial institutions and make outbound calls to insurance companies and agencies to verify insurance information.
  • Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution.
  • Perform insurance verifications via outbound calls and the internet.
  • Meet individual and team performance standards while maintaining good attendance and dependability.
  • Show courtesy and professionalism on all calls to ensure a positive customer experience.

Desired Qualifications

  • Prior experience with auto insurance or collateral protection insurance is a plus.

About the Company

Markel Group

Three-engine financial holding: insurance, investments, ventures

Markel Group operates as a financial holding company with a three-engine model: specialty insurance, investments, and Markel Ventures (a portfolio of non-insurance businesses). Specialty insurance focuses on hard-to-place or niche risks, underwriting and managing risk through its insurance subsidiaries. Profits from the insurance businesses are reinvested into investments and into acquiring and holding profitable non-insurance companies, creating a diversified, resilient enterprise. The group’s investment engine uses generated earnings to fund external acquisitions and capital growth, while Markel Ventures builds a broad portfolio of long-term holdings in various industries. What sets Markel apart is its deliberate diversification across three connected engines and a long-term, capital-accumulation approach known as the

Company size
51-200
Company stage
IPO
Headquarters
Glen Allen, VA
Founded
1930

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