Accor

Global hotel management, franchising, loyalty programs

Receptionist Rotating

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeArles, France€2k - €2.1k /moIn-person

About the Job

Requirements

Professional proficiency in French is essential.
Professional English proficiency is required.
A first experience in hotel reception is appreciated but not required.
Knowledge of a hotel property-management system such as OPERA is an advantage.
Candidates should demonstrate customer-service orientation, interpersonal skills, dynamism, autonomy, teamwork, versatility, adaptability, and professional presentation.

Responsibilities

Welcome guests in person and by telephone.
Handle guest check-ins and check-outs.
Manage reservations and payments.
Handle guest requests before, during, and after their stay.
Coordinate with the hotel's different departments.
Follow quality procedures and brand standards.
Complete daily closing procedures and administrative tasks related to reception.
Handle unforeseen situations professionally.

Desired Qualifications

A first experience in hotel reception is appreciated.
Knowledge of a hotel property-management system such as OPERA is an advantage.

Description du poste

Sous la responsabilité de la Direction et de la Cheffe de Réception, vous assurez :

L'accueil physique et téléphonique des clients
Les check-in / check-out
La gestion des réservations et encaissements
Le traitement des demandes clients avant, pendant et après le séjour
La coordination avec les différents services de l'hôtel
Le suivi des procédures qualité et des standards de la marque
Les clôtures journalières et tâches administratives liées à la réception
La gestion des situations imprévues avec professionnalisme

Qualifications

Sens de l'accueil et excellent relationnel
Dynamisme, autonomie et esprit d'équipe
Polyvalence et capacité d'adaptation
Bonne présentation et sens du service client
Maîtrise du français indispensable
Anglais professionnel
Première expérience en réception hôtelière appréciée
La connaissance d'un logiciel hôtelier est un plus (OPERA)

Avec ou sans expérience, ce qui compte pour nous c'est votre motivation, et votre envie d'apprendre.

Informations supplémentaires

Votre équipe et votre environnement de travail : gestion d'un restaurant ouvert uniquement le soir, 1 bar, 2 salles de petit déjeuner, une carte encas, des salles de séminaires.

Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.

Compensation: 2000 to 2100 (EUR) (MONTHLY)

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at Accor

See more jobs