Information & Communications Technology Service Delivery Technician

Job Description

About the Role: As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments. What You’ll Do: * Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards. * Provide problem-solving support. This includes server reboots, backups, visual inspections, etc. * Escort third-party engineers and ensure their compliance with the site standards. * Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved. * Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change. * Receive, assess, and complete patching and de-patching requests. * Develop a good working relationship with all members of staff and client representatives. * Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services. * Ensure a safe and healthy working environment while maintaining a professional image. * Use existing procedures to solve straightforward problems. * Impact through clearly defined duties, and methods and tasks are described in detail. * Deliver own output by following defined procedures / processes under close supervision and guidance.

Qualifications

What You’ll Need: * Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. * Must meet the physical requirements of this role. * Ability to follow basic work routines and standards in the application of work. * Communication skills to exchange straightforward information. * Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Strong organizational skills with an inquisitive mindset. * Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups Why CBRE?  When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! Disclaimers  Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.  Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.  

Additional Information