Inventory Team Leader

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Inventory Team Leader

Role Overview

The Inventory Team Leader is responsible for leading the day-to-day inventory control operation within the warehouse, ensuring stock accuracy, timely investigation of discrepancies, and effective execution of cycle counts, stock takes, location checks and inventory-related processes.

This role will manage and support a team of Inventory Operatives, coordinate closely with Inbound, Outbound, Returns and Operations teams, and ensure all inventory activity is completed safely, accurately and in line with company and customer requirements.

Key Responsibilities

• Lead, allocate and monitor the daily work of the Inventory team, ensuring priorities are clear and work is completed on time.
• Plan and deliver cycle counts, stock checks, location audits, stock takes and other inventory-control activities.
• Maintain high levels of inventory accuracy through regular reconciliation between WMS/system records and physical stock.
• Investigate inventory discrepancies, including missing stock, overages, shortages, damaged stock, incorrect locations, incorrect labelling and system variances.
• Identify root causes of recurring stock issues and work with relevant operational teams to implement corrective and preventative actions.
• Ensure timely completion of inventory adjustments, subject to the required approval process and supporting evidence.
• Monitor aged discrepancies and provide clear updates, escalation and action plans to the Inventory Manager or Warehouse Manager.
• Support inbound, outbound and returns teams with stock-related queries, system issues and exception handling.
• Ensure stock is stored in the correct location, appropriately labelled and compliant with warehouse standards.
• Manage team attendance, performance, training and day-to-day conduct in line with company policies.
• Train Inventory Operatives on inventory processes, use of warehouse systems, scanning equipment, stock-counting standards and safe working practices.
• Conduct regular performance reviews and provide coaching where standards are not being met.
• Prepare and maintain daily and weekly inventory reports, including stock accuracy, count completion, discrepancies, adjustment values and key risks.
• Support internal audits, customer audits and annual/periodic stock takes where required.
• Promote a safe, organised and compliant working environment, ensuring all Health & Safety, security and quality procedures are followed.
• Escalate any material inventory, compliance, safety or operational risk promptly to management.

Experience and Skills Required

• Previous experience in inventory control, stock management or warehouse operations is essential.
• Previous team-leading or supervisory experience within a warehouse, logistics or distribution environment is preferred.
• Strong understanding of stock counting, reconciliation, stock investigations and inventory accuracy controls.
• Experience using WMS, ERP or warehouse scanning systems.
• Good numerical, analytical and problem-solving skills.
• Strong attention to detail and the ability to manage multiple priorities under pressure.
• Confident communication skills, with the ability to work effectively across operational teams and with agency colleagues.
• Good working knowledge of Microsoft Excel and reporting tools.
• A valid MHE licence, such as Reach Truck, Counterbalance or VNA, is desirable but not essential.

Key Performance Measures

• Inventory accuracy and location accuracy.
• Cycle-count and stock-take completion rate.
• Number, value and ageing of open inventory discrepancies.
• Timeliness and quality of discrepancy investigations.
• Inventory adjustment accuracy and approval compliance.
• Team productivity, attendance and training completion.
• Audit, Health & Safety and warehouse-standard compliance.

Working Conditions

This is a warehouse-based role and may require working across different shifts, including weekends, depending on operational requirements. The role involves regular use of warehouse systems and may require operating MHE where trained and authorised.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.