A

Accenture

Advises businesses and runs their technology

Sales - Salesforce

Implementation & Technical Account ManagementPosted on Nov 12
Full-timeNo salary listedHybrid

About the Job

Requirements

  • At least 10 years of experience working on a CRM platform, preferably Salesforce, with exposure to SAP CRM or Microsoft Dynamics 365 considered desirable.
  • A Salesforce certification is desirable.
  • Must have worked on proposals and contributed to business development.
  • Must have managed large teams and supported the growth of a new offering and capability.
  • Must have delivered 3–5 CRM transformation programs; an MBA is preferred.
  • Must have expertise in Salesforce, sales processes, automation, and reporting.
  • Must have experience facilitating Salesforce solutions on the Salesforce ecosystem, including Sales Cloud, L2O, and CPQ.
  • Must have business analysis skills focused on analyzing and designing or redesigning sales processes to resolve bottlenecks and pain points.
  • Knowledge of Salesforce Sales Cloud Einstein is desirable.
  • Must have experience working with business stakeholders across multiple geographic areas and different priorities and requirements.
  • Must be able to work on complex projects and understand industry-specific customer service processes, operations, and functional needs.
  • Must be able to manage stakeholder expectations and help resolve issues and risks.
  • Must understand the Salesforce framework and its integration with internal and external components; technical implementation experience is not mandatory.
  • Certification in one or more focused solution areas, such as Sales Cloud, Marketing Cloud, Einstein Analytics, or Financial Services Cloud, is desirable.
  • Must have Go-to-Market, Salesforce CRM, and consulting methodology skills.
  • CRM transformation experience with Salesforce is desirable.
  • Must have strong oral and written communication and presentation skills.

Responsibilities

  • Serve as a CRM solution consultant and, when required, perform hands-on delivery of customer interaction solutions such as Sales Cloud and Marketing Cloud.
  • Work with clients and implementation teams to conduct design sessions, gather and groom requirements, deliver regular working demonstrations to stakeholders, and perform solution design and implementation activities.
  • Participate in or lead project delivery workstreams across project phases.
  • Deliver Salesforce implementations and enhancements across the lifecycle and multiple geographies while working as a CRM solution consultant.
  • Provide best-practice direction and implement approaches based on Salesforce standards.
  • Develop fact-based strategies and operating models after evaluating multiple strategic options.
  • Participate in presales activities, including responding to requests for proposals, creating proofs of concept and presentations, demonstrating solutions during client presentations, and supporting effort and cost estimation.
  • Participate in practice-specific initiatives, including creating points of view and reusable contact-center assets, analyzing industry research and market trends, and bringing forward solutions.

Desired Qualifications

  • Salesforce Sales Cloud Einstein knowledge.
  • Exposure to SAP CRM or Microsoft Dynamics 365.
  • Salesforce certification.
  • Certification in Sales Cloud, Marketing Cloud, Einstein Analytics, Financial Services Cloud, or another focused solution area.
  • CRM transformation experience with Salesforce.

About the Company

Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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