HEXAWARE

AI-driven global IT services provider

Senior Executive - Voice

Customer Success +1Confirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Responsibilities

Provide exceptional service via voice calls, promptly addressing inquiries and issues.
Manage high volumes of calls with professionalism and efficiency.
Troubleshoot and resolve issues quickly, following procedures and escalating when needed.
Ensure clear, empathetic communication, making customers feel supported.
Continuously improve retention processes based on feedback and performance data. (As required)
Achieve and exceed sales targets through effective communication and persuasion. (As required)

Desired Qualifications

Interview Process: HR round: Interview to assess cultural fit and basic qualifications.
Operations: Evaluate technical skills and role-specific competencies.
Versant as required
Client versant as required

Key Responsibilities:

1. Provide exceptional service via voice calls, promptly addressing inquiries and issues.

2. Manage high volumes of calls with professionalism and efficiency.

3. Troubleshoot and resolve issues quickly, following procedures and escalating when needed.

4. Ensure clear, empathetic communication, making customers feel supported.

5.Continuously improve retention processes based on feedback and performance data. (As required)

6.Achieve and exceed sales targets through effective communication and persuasion. (As required)

Interview Process:
- HR round: Interview to assess cultural fit and basic qualifications.
- Operations: Evaluate technical skills and role-specific competencies.
- Versant as required
- Client versant as required

About the Company

HEXAWARE

AI-driven global IT services provider

HEXAWARE provides IT consulting, enterprise platform management, and BPO services to large enterprises, helping clients in banking, insurance, and utilities with AI-powered digital transformation. It delivers technology-enabled solutions that automate processes, modernize IT, migrate to cloud, develop and manage applications, manage data, and enhance cybersecurity under customized contracts. The company differentiates itself by integrating AI-driven automation, cloud, data management, security, and BPO across the full IT stack for large-scale transformations. Its goal is to improve operational efficiency, reduce costs, and enable smarter decision-making for its customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Navi Mumbai, India
Founded: 1990

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