Field Service Technician

About the Role

Lytx is hiring Field Service Technicians as field-based trial support positions across key U.S. markets. This is a hands-on, on-the-ground role for someone who takes pride in doing installs right the first time. You will be the Lytx-badged professional who shows up to every trial install site, performs the installation, makes sure the hardware is right, and doesn't leave until every vehicle is activated and recording.

What You'll Do

• Maintain and stock your trial hardware kit; manage hardware rotation to keep inventory current
• Source replacement parts locally when needed for standard components to prevent day-of delays
• Conduct pre-site vehicle assessments for complex trials before install day
• Perform hardware installations on standard commercial vehicles — hardwired, diagnostic, and basic AUX Hub configurations
• Perform basic field diagnostics: verify device connectivity, confirm recording, identify and resolve common activation issues using DMM and device diagnostic tools
• Inspect and verify every vehicle before accepting it — no vehicle leaves without confirmed recording
• Communicate install progress and completion to the customer's fleet manager professionally
• Answer basic product questions on-site; escalate deeper product, settings, or feature inquiries to the AE or SE
• Track hardware inventory; flag supply issues to IPM before they become day-of problems
• Escalate expanded deployment scope to CPM, product questions to AE/SE, and advanced technical installs to FSE
• Other duties as assigned

What We're Looking For

Required

• 2–4 years of hands-on hardware installation experience — vehicle telematics preferred, vehicle audio/visual installations, 12V, alarm/security, HVAC, or similar
• Mechanically competent: understands device mounting, cable routing, and power connections in commercial vehicles
• Basic 12/24v electrical understanding; able to take voltage, current, and continuity measurements with a digital multimeter (DMM)
• Comfortable working in fleet yards, trucking facilities, and industrial locations — including outdoor work in varying weather conditions
• Detail-oriented: install quality and documentation are non-negotiable
• Professional customer-facing presence; represents Lytx credibly with fleet managers and operations staff
• Valid driver's license; willing to travel locally/regionally frequently, nationally periodically, and internationally occasionally. Travel expected 80%+
• Willing to work weekends and overtime as needed; overnight travel required periodically for out-of-market deployments

Preferred

• Ideally Lytx, Samsara, Motive, Geotab, or other fleet telematics hardware installation experience
• Familiarity with fleet telematics installation best practices for both light and heavy duty vehicles
• MECP (Mobile Electronics Certification Program), ASE, or OEM manufacturer certification — highly desired
• Experience with Class 7–8 or specialty commercial vehicle configurations
• Basic device activation, firmware, or connectivity verification experience
• Experience coordinating or supervising a small install crew

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring hourly rate for this position is:

You’re driven to succeed and so are we. At Lytx, our mission is to protect a world in motion, and we do it by building technology and partnerships that help keep people safe on the road. The way we work is guided by our shared values: Deliver for the customer, Responsibility in every outcome, Innovate with purpose, Velocity with excellence, and Elevate each other.

If you’re looking for meaningful work, a team that challenges and supports you, and the chance to grow your career while making a real impact, we’d love to meet you.

Together, we’re helping make roadways safer and saving lives!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.