Bell Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role
Four Seasons Hotel Firenze is looking for motivated Bell Attendants to join our team for the 2027 Summer Season.

As a member of the Guest Services team, you will contribute to create memorable guests' experiences through warm and personalized service. You will assist guests throughout their arrival and departure experience while ensuring the highest standards of hospitality and care.

What You Will Do

• Welcome guests with professionalism, warmth, and a positive attitude.
• Assist guests with luggage during arrival, departure, and room changes.
• Escort guests to their rooms and provide information about hotel facilities and services.
• Respond to guest requests and inquiries promptly and professionally.
• Provide directions, recommendations, and information about Florence and its attractions.
• Coordinate valet parking services and safely handle guest vehicles.
• Maintain cleanliness and organization of luggage storage areas.
• Support Door Staff, Front Desk, and Concierge operations during busy periods.
• Anticipate guest needs and deliver personalized service in line with Four Seasons standards.

What You Bring

• Previous experience in luxury hospitality or a guest-facing role is considered an advantage.
• Excellent interpersonal and communication skills.
• Professional presentation and a genuine passion for guest service.
• Positive attitude, flexibility, and a proactive approach to problem-solving.
• Ability to work effectively in a fast-paced team environment.
• A valid driving license is required.
• Fluency in Italian and English; additional languages are considered a plus.

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons hotels worldwide
• Complimentary dry cleaning of uniforms
• Employee meals
• Staff accommodation, subject to availability

Schedule & Hours

• Full-time seasonal contract for the 2027 Summer Season
• Availability to work rotating shifts, including weekends and holidays, is required

The position is at the D1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract’s minimum standards and opportunities for growth based on experience.