Lead Bartender

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Lead Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. Lead Bartenders are responsible for leading bar procedures and ensuring all staff are following alcohol service protocols. They must be personable, professional, and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. The ideal candidate thrives in a fast-paced environment, is knowledgeable about a variety of beverages, and is passionate about creating a fun and memorable experience for every guest. Your ability to balance speed, service, and professionalism will help elevate the overall fan experience during every event. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate of $15.00 and is tip eligible.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

From 2011 to 2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Benchmark International Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils, the 11,000-square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

• Adhere to state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Lead all bar procedures during events to ensure proper service flow and professionalism.
• Follow and enforce health code standards.
• Reporting any incidents or issues to Supervisors or Managers when they arise.
• Coaching staff, when needed, on alcohol compliance, bar procedures, speed of service, and guest interactions.
• Follow bar pre-shift notes and bar menus and provide service as described.
• Takes and/or processes orders for drinks; mixes, garnishes, and presents drinks using standard ingredient recipes; and practices prudent portion control.
• Set up assigned bars; requisitions and stocks of all beer, wine, spirits, paper products, straws and stirrers, condiments, ice, and produce.
• Maintains stock, prepares, and stores all fresh fruit and vegetable garnishes, juices, and other perishables to ensure product quality. Request additional product or restock as needed.
• Greet guests in a courteous, friendly manner.
• Detect and act upon guest inebriation as trained, escalating to management or security when needed.
• Lock up and store all beverage products, food, and equipment items and perform all closing duties at the end of the shift.
• Perform general cleaning tasks to adhere to health and safety standards; keep the work area clean and organized.
• Communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Operate POS systems as needed.
• Other duties as necessary, as directed by the assigned location Supervisors and Managers.

• 1+ years of experience bartending in a high-volume environment.
• Bartending school preferred.
• Must possess or be willing to obtain a valid food handling certificate and alcohol service certificate prior to working at Benchmark International Arena
• Ability to accurately handle register and revenue collections through a POS system is required.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to meet the company standard of excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Strong understanding and knowledge of liquor laws.
• Must have the ability to handle guest issues, deescalate them, and report to department supervisors and/or managers.
• Ability to prioritize tasks in a fast-paced environment.
• Must have knowledge or ability to learn about various beers, wines & spirits available.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and long hours.
• Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, and crouch. 
• The employee is frequently required to lift heavy objects. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.