Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state-of-the-art real-time communications platforms and contact centre system integration. At our core, we are problem-solvers with a strong engineering mindset and a ‘can-do’ attitude.

We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid-Level) reporting into our Global Data Integration and Systems Manager.

This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high-quality reporting and insights through Power BI.

The successful candidate will play a key role in shaping Sabio’s data landscape, ensuring data is reliable, accessible and optimised for business decision-making.

Data Engineering

Design, build, and maintain scalable data pipelines across multiple systems
Develop and manage ETL/ELT processes to ensure high-quality, reliable data
Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems
Implement and support modern data platforms, including Microsoft Fabric
Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows
Ensure data governance, security and performance standards are met

Business Intelligence & Reporting

Design, develop, and maintain Power BI dashboards and reports
Build and maintain semantic models, measures and calculated logic (DAX)
Translate business requirements into scalable data models and visualisations
Optimise report performance, usability and consistency
Deliver actionable insights to support business decision-making

Data Management & Quality

Ensure accuracy, completeness and integrity of data across systems
Manage data pipelines and support data quality frameworks
Identify and resolve data issues, inconsistencies and gaps
Continuously improve data processes and reporting workflows

Stakeholder Engagement

Work closely with business stakeholders to gather reporting requirements
Collaborate with cross-functional teams across technology and operations
Present insights clearly to both technical and non-technical audiences
Support adoption and effective use of dashboards and reporting tools

Essential

Experience in data engineering and/or BI development roles (3–6 years typical)
Strong experience with Power BI (dashboard development, DAX, modelling)
Strong SQL skills for querying and transforming data
Experience integrating Salesforce data
Experience working with ServiceNow data or APIs
Experience designing and managing ETL/ELT pipelines
Solid understanding of data modelling (star schema, dimensional modelling)
Strong analytical and problem-solving skills
Excellent communication skills with stakeholders

Desirable

Experience with Microsoft Fabric
Understanding of medallion architecture (Bronze, Silver, Gold layers)
Experience with cloud platforms (Azure preferred)
Experience working with APIs and automation
Exposure to Certinia / financial or resource management data
Background in telecoms, services or consulting environments

Personal Attributes

Highly detail-oriented with strong focus on data accuracy
Proactive, self-driven and solution-focused
Strong collaboration and stakeholder engagement skills
Comfortable working in a fast-paced, evolving environment

Why Join Sabio

When joining Sabio, you become part of a high-performing, collaborative team that values innovation, ownership and continuous improvement.

This role offers the opportunity to work at the heart of Sabio’s evolving data landscape, combining modern data engineering practices with impactful business intelligence delivery.

Work on modern data platforms – gain hands-on experience with technologies such as Microsoft Fabric, enterprise integrations (ServiceNow, Salesforce), and scalable data architectures
Make a real business impact – your work will directly influence decision-making across operations, finance and customer-facing teams
Innovate and experiment – we encourage curiosity, new ideas and continuous improvement in how we build and manage data solutions
Collaborate with experts – work alongside skilled professionals across data, technology and consulting teams globally
Develop your career – expand your skills across both data engineering and BI, with exposure to enterprise-level systems and architecture
Be recognised and supported – we challenge and support our people, ensuring your contributions are valued and your growth is prioritised

At Sabio, we combine a strong engineering mindset with a ‘can-do’ attitude. We work hard, support each other and are passionate about delivering high-quality solutions for our customers.

Sabio

Data and BI Engineer

About the Job

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About the Company

Sabio

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