Manager – DC Operations - Packing

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it’s Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You have experience working in a multi-channel, highly automated Distribution Center, where you collaborate closely with a team of managers and lead your team to ensure service levels are met, quality standards are maintained, and costs are kept in alignment with organizational expectations. You are passionate about developing your team, fostering their growth, and inspiring them to reach their full potential. With a keen eye for detail, and a hands-on approach, you thrive in a continuous improvement environment and are driven by a commitment to exceeding customer expectations.

A Day in the Life:

The typical day is atypical.

Operational Management:

• Lead planning and execution of departmental operations in a multi-channel environment to ensure cost and service goals are met; delivering quality service, high productivity, and acting as a role model

• Monitor supply/demand forecasts and other key performance indicators to ensure adequate warehouse staffing and departmental capacities – adjusting as needed to ensure labor costs stay in line with actuals and/or plan

• Partner with cross-functional partners to implement initiatives and department goals in support of corporate strategies and priorities

• Lead and contribute to effective problem-solving as operational challenges arise using practical solutions and ensuring seamless execution

• Ensure adherence to Company Policies and Standard Operating Procedures including 5S and safety

• Monitor performance levels and quality standards utilizing observations and available KPIs such as LMS productivity results; hold team accountable to those standards

• Work closely with Customer and Client Services to ensure customer inquiries are resolved quickly

• Challenge the status quo and identify and action on opportunities for continuous improvement, with a goal of increasing efficiency, reducing costs, and enhancing the employee experience

• Prepare and present reports on operational metrics, challenges, and strategies for improvement

• Leverage your understanding of the end-to-end fulfillment process to effectively coordinate across departments and shifts to ensure timely processing of orders, accounting for upstream and downstream impacts of your department on overall completion

People Management & Leadership:

• Manage supervisor(s) and team performance - providing guidance, coaching, performance management, and supporting growth and development to ensure a high performing team

• Ensure consistency and fairness in the management of team members and adherence to company policies, practices and procedures

• Partner with Talent team to manage employee concerns promptly – this includes performance challenges, employee relations, conflict resolution and corrective actions

• Act as an Admired Leader - maintaining strong floor presence, approachability, awareness, and consistent connectivity and interaction with team members

• Promote and exemplify Tory Burch Buddy Values - fostering and encouraging an open and positive work environment

You may also handle other duties and rotate to other departments as assigned to contribute to the overall success of the Distribution Center.

Additional Department Specific Requirements:

• Inventory Control: Responsible for inventory accuracy through cycle counting, auditing, and reconciliation, minimizing discrepancies and supporting efficient operations

• Packing: Responsible for accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation

• Picking & Replenishment: Responsible for efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets

• Receiving: Responsible for timely and accurate unloading, inspection, and put-away of inbound inventory while maintaining compliance with quality and safety standards

• Returns: Responsible for efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction.

• Shipping: Responsible for on-time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations

To Land This Role:

• H.S. Diploma/G.E.D. required

• Bachelor’s degree and/or equivalent related experience

• 5+ years of related experience in a distribution environment; 3+ years of people management/people leadership experience

• Proven leadership skills with a willingness to lead by example, ability to motivate and inspire high performance, and experience managing team members at various performance levels

• Strong interpersonal skills with an ability to build effective cross-functional relationships, navigate interactions with all levels of management, and maintain professionalism at all times

• Excellent verbal and written communication skills with the ability to think strategically as well as tactically

• Must have English proficiency (speaking and understanding) 

• Highly motivated with an entrepreneurial spirit and a hands-on approach to problem-solving

• Strong math and analytical skills with the ability to identify key information and leverage data to support planning and decision making

• Experience utilizing various types of warehouse equipment and a strong knowledge of Safety requirements

• Strong experience using warehouse management systems and Microsoft Office suite.

• Exceptional organizational and time management skills with ability to excel in a fast-paced, dynamic environment and balance and prioritize competing demands

• Strong attention to detail and the ability be consistent when entering information repetitiously 

• Able to lift and move up to 35 lbs

• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours

• This facility is a multi-shift building so the right candidate must be flexible with their schedule to include nights and weekend schedules if/when needed

Why You’ll Want to Join Our Team:

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. At our state-of-the art facility, joining this team means being part of a team that values the contributions of its members and works together to provide best-in-class service to our customers. To be an Employer of Choice, the DC is focused on creating a strong Employee Value Proposition centered on three key pillars: Developing Admired Leaders & High-Performing Teams, Creating a Great Employee Experience, and Performing with Excellence. If you’re looking for a place where your efforts make a real impact, the DC Team is the perfect fit for you. 

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected].