Full-Time

Logistics Manager

Hybrid

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior

No H1B Sponsorship

Arlington, VA, USA

Role can be partially remote; onsite presence required at Crystal City, VA office for meetings.

US Citizenship, US Top Secret Clearance Required

Category
Supply Chain Management
Operations & Logistics
Required Skills
Supply Chain Management
Requirements
  • Bachelor's degree in a related field and 8 or more years of industry experience.
  • US Citizenship with the ability to obtain and maintain a security clearance.
  • Proficient understanding of export control laws, including but not limited to International Traffic and Arms Regulations (ITAR) and dual use items.
Responsibilities
  • Prepare and review export /import documentation for all international shipments, ensuring accuracy and compliance with customs requirements.
  • Oversee and manage logistics operations, focusing on validating and ensuring that all CONUS and OCONUS shipments comply with trade and company insurance requirements.
  • Maintain screening policies, procedures, and guidance, assist in the development and execution of an enhanced screening workflow, and provide related training to applicable organizations.
  • Monitor and conduct business risk assessments related to developing sanctions and export controls, including reviewing updated export controls and newly designated parties under applicable sanctions.
  • Maintain record keeping requirements according 15 CFR Part §762 (EAR) & 22 CFR Part §122(ITAR) for controlled activities, for audit purposes.
  • Maintain, track and manage shipments associated with export licenses and related imports, ensuring all shipments comply with applicable international trade laws and regulations.
  • Provide leadership for long-term planning of logistics, optimizing local resources across the supply chain, transportation, and facilities to achieve strategic goals.
  • Establish key performance indicators (KPIs) to measure the efficiency, cost-effectiveness, and compliance of logistics operations, insurance compliance, and export activities across the company.
  • Regularly report on logistics performance, highlighting successes, areas for improvement, and strategic initiatives.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

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