Ability to identify and define problems and goals, and select and implement alternative solution strategies.
Ability to manage resources and contingencies and reduce performance deviations or gaps.
Ability to demonstrate leadership in attitudes and behaviors, including assessment, management, and adaptability when handling situations.
Competency in strategic operational planning methods and practices, monitoring and measuring targeted goals, and resource allocation and management practices.
Ability to direct, implement, motivate, and evaluate the work environment to accomplish specific, targeted business objectives.
Ability to demonstrate business- and industry-related professional knowledge, skills, experience, and performance attributes.
Interpersonal skills to engage with customers, vendors, staff, and corporate executives to exchange information, influence, and persuade.
Time management skills to develop plans, deadlines, milestones, tasks, resources, and goals to maximize productivity.
Critical thinking and problem-solving skills to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches, and to prevent problems.
Knowledge of construction equipment, machines, and tools, including their design, uses, repair, and maintenance.
Computer knowledge or experience with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
Ability to manage multiple priorities.
Ability to read and understand written information and ideas.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to work safely and comply with applicable safety policies, company policies, procedures, and standards.
Responsibilities
Schedule and prioritize all work performed in the assigned area of responsibility.
Provide job quotes and review work orders for customer billing.
Communicate with customers.
Ensure shop safety practices and compliance with shop operating policies.
Model, promote, reinforce, and reward consistent use of the company’s Values Based Leadership tools, models, and processes to align with its vision, values, and mission.
Establish, model, and communicate mutually agreed job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices to ensure employee and customer safety.
Model collaborative problem solving and personal influencing skills to align service activities in the assigned area with the service department’s and company’s overall business plan.
Provide the Service Manager with accurate and timely status reports on all open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Perform other duties as assigned.
This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establishes and mutually agrees upon and communicate job expectations (i.e., accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establishes, models, and reinforces safety practices which are consistent with our mission to ensure employee and customer safety
Models collaborative problem solving and personal influencing skills to ensure that service activities in incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provides Service Manager with status reports on all open work orders in an accurate and timely manner
Reviews monthly service operations branch statement to assess progress on department business goals
Participates in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Ability to identify and define problems/goals, selecting and implementing alternative solution strategies
Manage resources and contingencies and reducing performance deviations/gaps
Demonstrate leadership in attitudes and behaviors that affective assessment, management, and adaptability required in handling situations
Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation and management practices
Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade
Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
Knowledge of construction equipment, machines and tools, including their designs, uses, repair, and maintenance
Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Ability to manage multiple priorities
Ability to read and understand information and ideas presented in writing
Ability to listen to and understand information and ideas presented through spoken words and sentences