JP Morgan Chase

Runs a consumer bank and an investment bank

Technology Support 2 - Associate, CIB Securities Services

IT OperationsConfirmed live in the last 24 hours

Full-timeHouston, TX, USANo salary listedIn-person

About the Job

Requirements

At least 2 years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining information technology services.
Working knowledge of enterprise-authorized AI capabilities for production support workflows, with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before taking action, escalating when uncertain, and following operational and security expectations.
Knowledge of applications or infrastructure in a large-scale on-premises or public cloud technology environment.
Exposure to observability and monitoring tools and techniques.
Familiarity with processes within the Information Technology Infrastructure Library (ITIL) framework.

Responsibilities

Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting business operations, addressing anomalies with standard observability tools.
Use enterprise-authorized AI capabilities in the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Improve operational stability and availability through participation in problem management.
Assist with escalating and communicating issues and solutions to business and technology stakeholders, and identify trends to support management of incidents, problems, and changes across full-stack technology systems, applications, or infrastructure.
Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.

Desired Qualifications

A bachelor's degree in Computer Science or Engineering.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in CIB Securities Services , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools
Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Improve operational stability and availability through participation in problem management
Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

A. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Bachelor's in Computer Science or Engineering

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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