Action Property Management

HOA property management and resident services

Luxury High-Rise General Manager

Real Estate Property ManagementConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USA$190k - $220k /yr

About the Job

Requirements

At least 8–10 years of progressive HOA or high-rise residential property management experience is strongly preferred.
Experience managing a large, complex luxury residential community.
Strong understanding of budgets, financial reporting, reserves, forecasting, contracts, and cost controls.
Luxury hotel, resort, private club, or other high-touch service experience is strongly preferred.
Understanding of service standards, discretion, responsiveness, and creating an exceptional resident experience.
Proven success recruiting, coaching, mentoring, and developing high-performing teams.
Ability to create accountability while building trust and engagement.
Polished communication and presentation skills.
Ability to partner effectively with Board members, homeowners, executives, attorneys, consultants, vendors, and onsite teams.
Strong emotional intelligence, judgment, problem-solving, and conflict-resolution skills.
Experience managing capital projects, building operations, vendors, and long-term planning.
Experience working with Boards of Directors and sophisticated resident populations.
CMCA certification is required; alternatively, the certification may be obtained within six months of employment.
Proficiency with property management software and Microsoft Office.
Ability to attend evening Board meetings and special events as needed.
Minimum of a high school diploma or equivalent.

Responsibilities

Serve as the Board of Directors' primary advisor and strategic partner.
Provide recommendations and sound judgment on operational, financial, capital, and community matters.
Prepare and present management reports, budgets, financial information, and strategic recommendations.
Attend evening Board meetings and special events as needed.
Build trusted relationships with Board members, homeowners, residents, vendors, and community partners.
Oversee daily building operations, resident services, amenities, facilities, and onsite staff.
Maintain high standards of luxury service and operational excellence.
Address complex homeowner concerns with professionalism, discretion, and sound judgment.
Identify opportunities to improve resident experience, efficiency, and overall property performance.
Lead, coach, mentor, and develop the onsite team.
Establish clear expectations, accountability, and performance standards.
Build a collaborative culture focused on service excellence and continuous improvement.
Identify and develop emerging leaders and talent.
Oversee operating and reserve budgets exceeding $7 million.
Partner with the Board on budgeting, forecasting, reserve funding, and long-term financial planning.
Monitor financial performance, expenses, and cost controls.
Translate financial information into clear business recommendations.
Oversee major capital improvements, repairs, preventative maintenance, and long-term building planning.
Manage projects, vendors, consultants, budgets, and timelines.
Coordinate responses to HOA litigation, construction or structural defect matters, insurance issues, and other complex technical or legal challenges.
Identify operational risks and develop proactive mitigation strategies.
Negotiate and oversee vendor contracts and service relationships.
Monitor vendor performance, quality, responsiveness, and cost effectiveness.
Ensure vendors meet established service standards and contractual obligations.

Desired Qualifications

Experience managing operating and reserve budgets of $7 million or more is preferred.
Experience with HOA litigation, construction defects, or structural issues is preferred.
A bachelor's degree is preferred.
PCAM certification is preferred.
Luxury hotel, resort, private club, or other high-touch service experience is strongly preferred.

Salary Range: 190000 to 220000 (Currency: USD) (Pay period: per-year-salary)

Who We Are:

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

About the Role:

Lead One of Marina del Rey’s Premier Luxury Residential Communities

Action Property Management is seeking an accomplished General Manager to lead the day-to-day operations and long-term success of Azzurra, a premier luxury high-rise residential community in Marina del Rey.

This is a high-profile leadership opportunity for a seasoned professional with 8–10+ years of HOA/high-rise property management experience, strong business and financial acumen, operational expertise, and a luxury hospitality mindset.

The General Manager serves as the trusted advisor to the Board of Directors, senior leader of the onsite team, and a key ambassador to residents. This role oversees $7M+ operating and reserve budgets, capital projects, vendor partnerships, building operations, and complex community matters while ensuring an exceptional resident experience.

We are looking for a strategic, polished, people-focused leader who can balance financial stewardship, operational excellence, Board relations, luxury service, and team development.

What We're Looking For

High-Rise HOA Expertise

8–10+ years of progressive HOA/high-rise residential property management experience strongly preferred.
Experience managing a large, complex, luxury residential community.

Business & Financial Acumen

Strong understanding of budgets, financial reporting, reserves, forecasting, contracts, and cost controls.
Experience managing $7M+ operating and reserve budgets preferred.

Luxury Hospitality Experience

Luxury hotel, resort, private club, or other high-touch service experience strongly preferred.
Understanding of service standards, discretion, responsiveness, and creating an exceptional resident experience.

People Leadership

Proven success recruiting, coaching, mentoring, and developing high-performing teams.
Ability to create accountability while building trust and engagement.

Executive Presence

Polished communication and presentation skills.
Ability to effectively partner with Board members, homeowners, executives, attorneys, consultants, vendors, and onsite teams.
Strong emotional intelligence, judgment, problem-solving, and conflict-resolution skills.

Key Responsibilities

Leadership & Board Relations

Serve as the Board of Directors' primary advisor and strategic partner.
Provide thoughtful recommendations and sound judgment on operational, financial, capital, and community matters.
Prepare and present management reports, budgets, financial information, and strategic recommendations.
Attend evening Board meetings and special events as needed.
Build trusted relationships with Board members, homeowners, residents, vendors, and community partners.

Operations & Resident Experience

Oversee daily building operations, resident services, amenities, facilities, and onsite staff.
Maintain high standards of luxury service and operational excellence.
Address complex homeowner concerns with professionalism, discretion, and sound judgment.
Identify opportunities to improve resident experience, efficiency, and overall property performance.

Team Leadership & Development

Lead, coach, mentor, and develop a high-performing onsite team.
Establish clear expectations, accountability, and performance standards.
Build a collaborative culture focused on service excellence and continuous improvement.
Identify and develop emerging leaders and talent.

Financial & Business Management

Oversee $7M+ operating and reserve budgets.
Partner with the Board on budgeting, forecasting, reserve funding, and long-term financial planning.
Monitor financial performance, expenses, and cost controls.
Translate financial information into clear business recommendations.

Capital Projects & Complex Issues

Oversee major capital improvements, repairs, preventative maintenance, and long-term building planning.
Manage projects, vendors, consultants, budgets, and timelines.
Coordinate responses to HOA litigation, construction/structural defect matters, insurance issues, and other complex technical or legal challenges.
Identify operational risks and develop proactive mitigation strategies.

Vendor & Contract Management

Negotiate and oversee vendor contracts and service relationships.
Monitor vendor performance, quality, responsiveness, and cost effectiveness.
Ensure vendors meet established service standards and contractual obligations.

Required Skills /Abilities

8–10+ years of HOA/high-rise property management experience preferred.
Experience with luxury residential or similarly complex properties.
Experience with capital projects, building operations, vendor management, and long-term planning.
Experience working with Boards of Directors and sophisticated resident populations.
HOA litigation, construction defects, or structural issue experience preferred.
Bachelor's degree preferred.
CMCA required; PCAM preferred.
Proficiency with property management software and Microsoft Office.
Ability to attend evening Board meetings and special events as needed.

Education / Certification

Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.
CMCA certification preferred or the ability to obtain within 6 months of employment.

Why Join Action

Industry-leading training and professional development
Strong leadership support and a collaborative environment
Opportunity to manage one of the premier luxury communities in Los Angeles
Competitive compensation and comprehensive benefits
Award-winning company culture—2025 Great Place to Work Certified

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the Company

Action Property Management

HOA property management and resident services

Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Irvine, CA
Founded: 1984

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